Decision search
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Bournemouth, Christchurch and Poole Council (25 010 180)
Statement Upheld Allocations 08-Apr-2026
Summary: Based on current evidence there was delay by the Council in reassessing a families housing priority. The Council remedied the injustice by backdating the families priority before the complaint was considered by the Ombudsman and has confirmed the family did not lose out on any housing offers due to the delay. The Council has allocated properties according to its housing policy and plan.
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Kirklees Metropolitan Borough Council (24 009 251)
Statement Not upheld Special educational needs 08-Apr-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay in finalising her son’s Education, Health and Care plan. The Council has already offered a suitable remedy for the delay, so further investigation is unlikely to lead to a different outcome. We cannot investigate Mrs X’s complaint about her son’s lack of education, because this was a direct consequence of the Council’s decision to name his school in his plan. Mrs X was given a right of appeal to the Tribunal about this matter, and it was reasonable to expect her to use that right.
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West Northamptonshire Council (24 021 920)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was delay in issuing a final Education, Health and Care (EHC) Plan following a Tribunal decision. The Council has agreed to issue an apology and symbolic payment to acknowledge the impact of the delay. We cannot investigate matters which date back more than twelve months and / or where an alternative remedy of a Tribunal appeal has been issued.
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London Borough of Barnet (24 022 894)
Statement Upheld Homelessness 08-Apr-2026
Summary: Mrs X complained the Council placed her and her family in unsuitable accommodation and wrongly assessed her household as needing only two bedrooms. We find no fault in the Council’s decision on bedroom entitlement. However, we find fault in its failure to properly assess suitability at the outset, delays in addressing serious hazards, and delay in completing a suitability review. This caused the family prolonged distress and uncertainty, and meant they lived in unsuitable accommodation for an extended period and continue to do so. We recommend the Council apologise, make a financial payment to Mrs X, and take further action to address hazards.
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London Borough of Newham (25 004 095)
Statement Closed after initial enquiries Homelessness 08-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault and it was reasonable for him to use his right of appeal to the County Court.
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Hertfordshire County Council (25 004 254)
Statement Not upheld Other 08-Apr-2026
Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.
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Wokingham Borough Council (25 014 652)
Statement Closed after initial enquiries Traffic management 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision not to install parking regulations on a residential road. There is insufficient evidence of fault which would warrant an investigation.
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Greater London Authority (25 015 948)
Statement Closed after initial enquiries Noise 08-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Authority's refusal to consider her nuisance complaint. There is not enough evidence of fault by the Authority and her complaint is late.
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Cheshire West & Chester Council (25 016 150)
Statement Upheld Special educational needs 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s delays in an Education Health and Care Needs Assessment. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Redbridge (25 017 302)
Statement Closed after initial enquiries Allocations 08-Apr-2026
Summary: We will not investigate this complaint about the closure of a housing application because there is not enough evidence of fault to justify investigating.