Decision search
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Cambridgeshire County Council (25 005 160)
Statement Upheld Special educational needs 09-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Nottingham City Council (25 007 082)
Statement Upheld Alternative provision 09-Apr-2026
Summary: Mrs X complains the Council failed to make alternative provision for her son Y when he could not attend school and provided inadequate responses to her complaints. We find the Council at fault for its complaint response which caused Mrs X uncertainty. The Council has agreed to apologise.
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Leicestershire County Council (25 007 721)
Statement Upheld Special educational needs 09-Apr-2026
Summary: Mrs X complained about the Council’s delays during the Education, Health and Care needs assessment process for her son. She also complained about the Council’s failure to provide her son with an education for over two years. We find the Council was at fault for its delays during the Education, Health and Care needs assessment process. This caused Mrs X uncertainty and frustration. The Council has taken suitable action to remedy this injustice and so we do not recommend anything further. There was further fault by the Council as it failed to ensure Mrs X’s son had a suitable education. This has caused Mrs X distress and frustration. Mrs X’s son missed out on an education. The Council has agreed to apologise to Mrs X and make a payment to her to reflect the injustice caused.
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Calderdale Metropolitan Borough Council (25 008 868)
Statement Upheld Safeguarding 09-Apr-2026
Summary: Mr X complained about the care provided to his late mother, Mrs Y, by care providers on the Council’s behalf. Mr X also complained the Council failed to act on his reports and safeguarding concerns. Mr X was unhappy with the Council’s communication. The Council was at fault for two missed visits to his mother and a carer falling asleep during a shift. The Council was also at fault for its communication with Mr X. This caused Mr X uncertainty and frustration. The Council was not at fault for how it investigated his complaint or in its actions regarding the safeguarding concerns. The Council has agreed to apologise to Mr X and has offered to make him a payment.
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Statement Not upheld School admissions 09-Apr-2026
Summary: Mrs F complained about how the Council and a school admission appeal panel handled her application for a place for her son at his preferred primary school. We found no fault.
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Statement Not upheld Building control 09-Apr-2026
Summary: Mr X complained about how the Council considered his planning and building control concerns regarding works to a building he lives in. We found no fault in the process the Council followed to investigate his concerns. It reached decisions it was entitled to make. Other concerns Mr X has about the standard or cost of works is a civil matter between the property owners.
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Suffolk County Council (25 009 274)
Statement Upheld Special educational needs 09-Apr-2026
Summary: The Council was at fault. It did not issue Mrs X’s child, Y’s, decision letter or Education, Health and Care (EHC) Plan within the statutory timescales after Y’s annual review. This caused Mrs X distress, uncertainty and delayed her appeal rights to the Tribunal. The Council had already offered to pay Mrs X a suitable symbolic payment before Mrs X came to us. It has repeated that offer. The Council has already put in place an action plan to improve its service.
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London Borough of Ealing (25 010 602)
Statement Not upheld Allocations 09-Apr-2026
Summary: Ms X complained the Council refused to rehouse her family when she told it they were at risk of harm. We do not find the Council at fault when it did not move her to its urgent or other priority housing allocation band.
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Lincolnshire County Council (25 011 575)
Statement Upheld Special educational needs 09-Apr-2026
Summary: The Council was at fault for delay reviewing Mrs X’s child’s Education, Health and Care Plan. This caused Mrs X frustration, for which the Council will make a symbolic payment. The Council has already apologised to Mrs X and taken suitable action to prevent similar fault in future.
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East Riding of Yorkshire Council (25 000 902)
Statement Not upheld Assessment and care plan 09-Apr-2026
Summary: We have ended this investigation. There was no evidence when Mr X was discharged from hospital, no evidence Mr X was left without adequate care in place when he left hospital and the Council increased Mr X’s care package. There was not enough evidence of fault to investigate further and there was nothing worthwhile we could achieve by continuing to pursue this matter.