Decision search
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Gloucestershire County Council (25 011 779)
Statement Upheld Charging 12-Apr-2026
Summary: Mr X complained the Council misled his late father, Mr Y, about the costs of care and delayed his financial assessment. He also complained the Council asked Mr Y to sign documents he did not have the mental capacity to understand. We found the Council at fault for delaying completing a financial assessment for Mr Y and for not properly considering his mental capacity to make decisions about his finances. The Council should repeat its offer to waive some of the care charges and apologise.
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Harlow District Council (24 019 605)
Statement Upheld Allocations 12-Apr-2026
Summary: We found fault on Mr Y’s complaint about its failure to move him to more suitable accommodation following his application to join its housing register. The Council delayed processing it. There was no fault with the homeless application. The Council agreed to send an apology and carry out a review about why the failures happened.
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Tendring District Council (24 021 565)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council and a legal remedy.
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London Borough of Waltham Forest (25 002 671)
Statement Upheld Special educational needs 12-Apr-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her son, Z, received provision set out in the Education, Health and Care plan. There was a repeated failure to ensure Z received the provision from two schools, provide the correct level of funding, along with a failure to meet statutory timescales for the annual review process. The Council agreed to send an apology for the failings, pay a symbolic payment for the injustice caused, as well as a payment towards private tuition costs. It would carry out a review to ensure no future repetition of the failures found.
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Royal Borough of Kensington & Chelsea (25 004 240)
Statement Upheld Homelessness 12-Apr-2026
Summary: Miss D complained about the way the Council dealt with her homeless application after she fled domestic abuse. We found fault which caused Miss D to be in unsuitable accommodation for 21 months. The Council has agreed to apologise, backdate her priority date for her housing register application and make a symbolic payment to remedy the injustice.
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Statement Upheld Special educational needs 12-Apr-2026
Summary: The Council was at fault. It delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan in line with the statutory timescales. It also failed to properly consider the education Y received between November 2024 and mid-December 2025. The Council will pay Miss X a symbolic payment for the frustration and her delayed appeal rights, apologise and pay Miss X a symbolic payment for the uncertainty it caused her. The Council will put in place a service improvement.
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Essex County Council (25 005 078)
Statement Not upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council did not arrange alternative provision when her son was not attending school. We are satisfied the Council acted in line with its statutory duties, and we have found no fault.
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Milton Keynes Council (25 012 409)
Statement Upheld Direct payments 12-Apr-2026
Summary: We uphold Mr X’s complaint. The Council took too long to review Mrs X’s care and support and action his request for additional funding for Mrs X while he was unable to care for her temporarily. It also failed to consider a request for residential respite care and took too long to respond to the complaint. This caused avoidable distress and time and trouble for which the Council has apologised and offered an appropriate payment. The Council will re-offer the payment and provide evidence of the changes to services it says it has made.
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London Borough of Croydon (25 013 186)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to use her overpayment to settle her arrears. This is because the complaint is late and there are no good reasons why she could not complain sooner.
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London Borough of Bromley (25 013 236)
Statement Upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council failed to transfer her son’s Education, Health and Care plan when they moved out of the area. We have found that the Council was at fault. Mrs X’s son was without education for approximately one month. The Council has agreed to take steps to remedy his injustice.