Decision search
Your search has 57133 results
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Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s formal complaint. It would be disproportionate to investigate the Council’s complaint handling on its own.
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Worcestershire County Council (25 023 028)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We cannot investigate Mr X’s complaint about decisions made about the care of his child. The law prevents us from investigating complaints about the start of court action or what happened in court.
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Kingston Upon Hull City Council (25 028 731)
Statement Upheld Council tax 13-Apr-2026
Summary: We will not investigate this complaint about Council tax exemption because there is a right of appeal to a valuation tribunal and the matter has been remedied.
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Chesterfield Borough Council (25 029 167)
Statement Closed after initial enquiries Council tax 13-Apr-2026
Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault by the Council.
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Royal Borough of Greenwich (25 031 341)
Statement Closed after initial enquiries School admissions 13-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of an application for a school place. This is because it is reasonable for Mr X to use his right of appeal. Mr X’s claim for compensation is a matter for the courts.
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Buckinghamshire Council (25 031 695)
Statement Closed after initial enquiries Parking and other penalties 13-Apr-2026
Summary: We will not investigate this complaint about the Council issuing a parking penalty for parking in a dedicated EV parking bay. It was reasonable for Miss X to appeal to the parking adjudicator at the Traffic Penalty Tribunal.
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Reading Borough Council (26 001 163)
Statement Closed after initial enquiries Council tax 13-Apr-2026
Summary: We will not investigate this complaint about the Council not treating Mr X’s household as vulnerable and adapting its recovery of council tax arrears. There is insufficient evidence of fault by the Council.
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North Yorkshire Council (25 006 247)
Statement Upheld Alternative provision 12-Apr-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to provide her son, who was not attending school, with suitable education, as well as with provision set out in his Education, Health and Care plan. The Council agreed to send an apology, make a symbolic payment for the injustice caused, as well as taking action to ensure the failures found cannot be repeated in the future.
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London Borough of Newham (25 011 117)
Statement Upheld Refuse and recycling 12-Apr-2026
Summary: Mr X complained the Council repeatedly missed his bin collection. We find the Council at fault for the further missed collections following Mr X’s complaint. We also find it at fault for poor record keeping of missed collections. This caused Mr X frustration and distress. The Council will apologise and review its collection monitoring procedures.
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Kent County Council (25 005 293)
Statement Closed after initial enquiries Domiciliary care 12-Apr-2026
Summary: We will not investigate Mrs Y’s complaint about the Council’s actions in relation to the care and support of her son. This is because the law does not allow us to investigate matters that were considered as part of court proceedings. We will not investigate the remaining matters for the reasons explained in this statement.