Decision search
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London Borough of Ealing (23 014 586)
Report Upheld Homelessness 21-Aug-2024
Summary: Miss X complained about how the Council dealt with her housing application when she was pregnant and homeless having fled domestic abuse.
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London Borough of Southwark (23 012 501)
Statement Upheld Allocations 21-Aug-2024
Summary: Mr D complains the Council delayed progressing his housing register application and formal complaints. We have found evidence of fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to pay Mr D redress.
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London Borough of Newham (23 013 809)
Statement Upheld Homelessness 21-Aug-2024
Summary: Miss X complains that the Council wrongly refused to provide assistance to her and her family when she requested help to flee domestic abuse. The Council is at fault as it failed to refer Miss X to its homelessness team for assistance and inappropriately questioned her about domestic abuse. These faults caused Miss X and her family to be at risk of harm for four nights longer than necessary and caused distress to her. The Council has agreed to remedy the injustice to Miss X by apologising to her and making symbolic payments to her and other members of her family who were affected.
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Leeds City Council (23 014 758)
Statement Upheld Homelessness 21-Aug-2024
Summary: The Council gave Ms X incorrect advice and failed to communicate with her properly when she asked the Council for help to flee domestic abuse and due to receiving an eviction notice. The Council also failed to offer Ms X interim accommodation. In recognition of the uncertainty caused by the Council’s faults, the Council has agreed to apologise, pay Ms X £600, review its housing and homelessness decisions on this case and consider what duty it may currently have to provide Ms X with alternative accommodation. The Council has also agreed to carry out service improvements.
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Statement Upheld Alternative provision 21-Aug-2024
Summary: The Council failed to ensure Y received suitable fulltime education, either by supplementing provision when Y was put on an extended part-time timetable by the school, or when Y became unable to attend school due to medical needs. This was fault and caused loss of education, distress, created additional caring responsibilities and caused unnecessary time and trouble. The Council will apologise, make a symbolic financial payment, and carry out service improvements. The complaint is upheld.
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Wakefield City Council (23 015 470)
Statement Upheld Disabled facilities grants 21-Aug-2024
Summary: Mr X complained that the Council failed to properly complete works agreed to be carried out under a disabled facilities grant for his father, Mr Y. We found the Council failed to inform Mr X about changes to the agreed works, failed to install fencing on completion of the works and delayed in responding to his complaint. In recognition of the injustice caused the Council has agreed to apologise to Mr X and Mr Y and make a payment to them.
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Staffordshire County Council (23 016 300)
Statement Not upheld Assessment and care plan 21-Aug-2024
Summary: We did not uphold a complaint about the charge for Mr X’s care because the Council’s financial assessment was in line with guidance on charging for non-residential care.
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Newcastle upon Tyne City Council (23 016 991)
Statement Upheld Child protection 21-Aug-2024
Summary: Mr X complained the Council has failed to properly safeguard his children and has sought to discredit their complaints and disclosures through false statements and unfounded allegations. The Council has taken appropriate action in response to safeguarding concerns relating to Mr X’s children. However, the Council's decision not to investigate Mr X’s complaint was fault.
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South Kesteven District Council (23 017 648)
Statement Closed after initial enquiries Antisocial behaviour 21-Aug-2024
Summary: We will not investigate this complaint about anti- social behaviour. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is an ongoing case being investigated by the Council so there is no worthwhile outcome to be achieved.
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London Borough of Lewisham (23 019 136)
Statement Upheld Allocations 21-Aug-2024
Summary: Miss B complained about the way the Council considered her medical needs in connection with her housing application. We have found some fault in the way the Council communicated its decisions to Miss B. But we consider the Council’s most recent review properly explained the decision. The Council has agreed to review the content of its medical assessment decision letters for the future.