Decision search
Your search has 51870 results
-
Bournemouth, Christchurch and Poole Council (24 005 000)
Statement Closed after initial enquiries Leisure and culture 22-Aug-2024
Summary: We cannot investigate Mr X’s complaint about problems with an adult education course. This is because the law says we cannot investigate complaints about the delivery of education or what happens in schools or colleges. This restriction applies to complaints about adult education.
-
Cheriton Care Centre Ltd (24 005 033)
Statement Closed after initial enquiries Residential care 22-Aug-2024
Summary: We will not investigate this complaint about an adult social care short stay in a care home. This is because we are satisfied with the actions the Care Provider has taken, and it is unlikely an Ombudsman investigation would achieve anything further. The Care Provider has apologised for failures in communication, offered to refund for lost items, and spoken with staff to improve future service.
-
Birmingham City Council (24 005 255)
Statement Closed after initial enquiries Other 22-Aug-2024
Summary: We cannot investigate this complaint about the Council’s actions in relation to a witness statement filed with a court. The law prevents us from considering what happened in court and the complaint is not separable from this.
-
London Borough of Haringey (22 012 173)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms D complained the Council has failed to provide the provision detailed in her son’s Education, Health and Care Plan. We find the Council was at fault for failing to secure the provision in Ms D’s son’s Education, Health and Care Plan. The Council has agreed to our recommendations to address the injustice caused by fault.
-
London Borough of Havering (24 006 090)
Statement Closed after initial enquiries Parking and other penalties 22-Aug-2024
Summary: We will not investigate this complaint about a bus lane penalty charge notice as Mr X had the right to appeal it to an independent tribunal.
-
Bristol City Council (24 005 722)
Statement Closed after initial enquiries Other 22-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council refused to remove a build-up of leaf mould from the area outside a garage he rents from the Council. There is not enough evidence of injustice for us to investigate.
-
Gloucestershire County Council (24 006 707)
Statement Closed after initial enquiries School admissions 22-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide her child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
-
Sunderland City Council (24 008 267)
Statement Closed after initial enquiries Council tax 22-Aug-2024
Summary: We cannot investigate this complaint about the Council’s decision to apply for an Attachment of Earnings Order to take part of Mr X’s salary directly from his employer. This is because the Council has been to court so we are prohibited from investigating.
-
High Peak Borough Council (24 008 272)
Statement Closed after initial enquiries Council tax 22-Aug-2024
Summary: We will not investigate this complaint about council tax liability. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect council tax liability to be appealed to the specialist tribunal that decides liability.
-
London Borough of Lewisham (23 018 381)
Statement Upheld Allocations 21-Aug-2024
Summary: Ms Q complained about the Council’s handling of her housing application and assessment of medical priority. She said she experienced distress due to the impact her housing circumstances had on her. We found the Council at fault for causing significant delays in her 2022 request for medical priority, but no fault in the process it followed to reach its decision, it therefore reached decisions it was entitled to make. The Council will apologise to Ms Q, back date her medical priority start date, and make payment to acknowledge the injustice its delays caused.