Decision search
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Walsall Metropolitan Borough Council (24 005 662)
Statement Upheld Special educational needs 03-Apr-2025
Summary: Mrs X complained the Council did not properly complete the 2022 annual review of her daughter, Y’s Education, Health and Care Plan, named an inappropriate placement and delayed issuing an amended plan after the 2023 annual review. She also complained about the Council’s complaint handling. Mrs X said this caused unnecessary distress and uncertainty. There was fault in the way the Council did not issue a decision after the 2023 annual review, delayed issuing an amended plan and delayed completing its complaint process. This frustrated Mrs X’s right of appeal to the Tribunal and she was put to time and trouble to complain. The Council should apologise, make a financial payment and issue guidance to its staff.
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Essex County Council (24 005 941)
Statement Not upheld Transport 03-Apr-2025
Summary: Mr X complained about the way the Council handled his application for a Blue Badge that delayed him receiving the Badge. We found that whilst it took many months to process Mr X’s application, this was not because of fault by the Council.
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Kirklees Metropolitan Borough Council (24 014 401)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding concern in a matter involving Miss X. There is not enough evidence of fault in the Council’s actions to warrant investigation by us.
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Statement Closed after initial enquiries Enforcement 03-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s decision to serve a planning enforcement notice. This is because Miss X appealed to the Planning Inspectorate.
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London Borough of Croydon (24 015 863)
Statement Closed after initial enquiries Transition from childrens services 03-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s transition from children’s to adult services. This is because the complaint is late and there is no good reason for us to investigate now.
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Solihull Metropolitan Borough Council (24 016 877)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because we could not achieve any worthwhile outcome for Mr X.
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Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council taking over funding for her late father’s care fees without telling her. This is because the claimed fault has not caused any significant injustice.
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Bupa Care Homes (AKW) Limited (24 018 212)
Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate this complaint about fee increases for privately arranged residential adult social care. This is because investigation is unlikely to lead to a different outcome. On our ordinary reading the Care Provider has acted in line with its contract. A court would need to decide if the Care Provider has breached its contract or its terms are unfair.
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Kent County Council (24 018 460)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint that the Council refused to carry out an assessment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 018 554)
Statement Closed after initial enquiries Disabled children 03-Apr-2025
Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.