Decision search
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Derbyshire County Council (23 015 602)
Statement Upheld Safeguarding 27-Aug-2024
Summary: MX complained about the Council’s response to complaints about care provided to their mother. MX says they suffered significant distress about their mother’s care and uncertainty about the outcome. We have found fault by the Council in some of its communication but consider the agreed action of an apology and further contact with MX provides a suitable remedy.
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Wiltshire Council (23 016 428)
Statement Upheld Child protection 27-Aug-2024
Summary: Mr and Mrs X complained about the Council’s actions with a safeguarding referral it received about their child. They said it inappropriately acted with prejudice and on an untrue view of their religion. We did not find fault with the Council’s decision making process. We are satisfied with the Council’s apology with some fault it identified, and this is appropriate for the injustice it caused.
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Four Seasons Health Care (JB) Limited (23 016 524)
Statement Upheld Residential care 27-Aug-2024
Summary: Miss X complains about the care provided to her deceased partner Mr Y. Park House Care Home ran out of his prescribed antibiotic, he got an infection and three days later sadly died. We found indications of fault; staff did not keep accurate records, so I do not know what happened. We cannot remedy the injustice to Mr Y so we recommended and Four Seasons agreed to apologise, make service improvements and a symbolic payment to remedy the injustice to Miss X.
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Statement Upheld Residential care 27-Aug-2024
Summary: Miss X complains about the care provided to her deceased partner Mr Y. Park House Care Home ran out of his prescribed antibiotic, he got an infection and three days later sadly died. We found indications of fault; staff did not keep accurate records, so I do not know what happened. We cannot remedy the injustice to Mr Y so we recommended and Four Seasons agreed to apologise, make service improvements and a symbolic payment to remedy the injustice to Miss X.
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NHS Cheshire and Merseyside ICB (23 016 524b)
Statement Not upheld Assessment and funding 27-Aug-2024
Summary: Miss X complains about the care provided to her deceased partner Mr Y. Park House Care Home ran out of his prescribed antibiotic, he got an infection and three days later sadly died. We found indications of fault; staff did not keep accurate records, so I do not know what happened. We cannot remedy the injustice to Mr Y so we recommended and Four Seasons agreed to apologise, make service improvements and a symbolic payment to remedy the injustice to Miss X.
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London Borough of Bromley (23 016 526)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Miss Y complains about failures in the annual review process for her son’s Education Health and Care Plan. She says the Council failed to comply with a Tribunal order because it did not consider her son’s need for increased Speech and Language therapy. The Council accepts it failed to carry out the review process properly and has agreed to provide additional therapy to make up for the shortfall caused by fault.
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Devon County Council (23 017 297)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Mrs X complained about F’s education and his Education, Health and Care (EHC) Plan between September 2022 and January 2024. The Council delayed amending F’s EHC Plan following an annual review and was at fault for poor complaint handling. It agreed to make a payment to Mrs X to remedy the injustice this caused. Mrs X appealed F’s amended plan to the SEND tribunal between April and November 2023 which puts that period outside of our jurisdiction.
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Surrey County Council (23 017 721)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Mrs X complained the Council failed to complete a needs assessment and issue an Education, Health and Care plan for her child, Y, within the statutory timeframe. Mrs X says this has impacted her mental health, caused stress and anxiety for Y and has had a significant financial impact on the family. We have found the Council at fault. The Council has agreed to apologise and provide a financial remedy to Mrs X and Y to recognise the distress and frustration caused by the faults identified.
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Devon County Council (23 018 140)
Statement Not upheld Alternative provision 27-Aug-2024
Summary: Mrs Y complains the Council failed to make alternative provision available for her son, D, when he stopped attending school at the end of 2022. She also complains about the decision not to issue an EHC plan for D. In our view, there is no fault in how the Council made its decision not to make provision available when D stopped attending school. It considered medical evidence and decided he had an accessible school place available for him. We have not investigated the second part of Mrs Y’s complaint because she had a right of appeal to the Tribunal which she has already used.
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Barnsley Metropolitan Borough Council (23 018 377)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Mrs H complained the Council failed to ensure her son received all the provision set out in his Education, Health, and Care plan, and it failed to adhere to the statutory timescales following an annual review. We found fault by the Council. It should apologise and make payment to acknowledge the injustice Mrs H and her son experienced.