Decision search
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King's Lynn & West Norfolk Council (24 007 292)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We will not investigate this complaint about business rates because the matter is subject to court proceedings.
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North Yorkshire Council (24 008 782)
Statement Closed after initial enquiries Council tax 27-Aug-2024
Summary: We will not investigate this complaint about Council tax as there is a right of appeal to a tribunal. Part of the complaint relates to Universal Credit which is out of our jurisdiction.
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London Borough of Hammersmith & Fulham (24 008 790)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Aug-2024
Summary: We will not investigate this complaint about housing benefit entitlement because there was a right of appeal to a tribunal. Part of the complaint has been remedied by the Council.
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Tendring District Council (24 008 708)
Statement Closed after initial enquiries Council tax support 27-Aug-2024
Summary: We will not investigate this complaint about Council tax support as the matter is out of time and there is a right of appeal to a Valuation Tribunal.
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South Tyneside Metropolitan Borough Council (24 008 714)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s allocation of a property to a third party and the loss of income he says the Council has suffered as a result. This is because the complaint is late and the issue did not cause Mr X significant personal injustice. The main injustice Mr X claims is a loss of income to the Council and this is an issue which indirectly affects ‘all or most’ of the people in the Council’s area. As such it is not subject to investigation.
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Bristol City Council (23 014 040)
Statement Upheld Assessment and care plan 26-Aug-2024
Summary: We uphold this complaint finding the Council at fault for not completing a carer’s assessment. This caused injustice to the complainant as distress, arising from uncertainty and frustration. The Council accepts these findings and has agreed to apologise.
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London Borough of Barnet (23 016 135)
Statement Not upheld Parking and other penalties 26-Aug-2024
Summary: Ms X complained the Council failed to properly consult about the inclusion of a small parking area in a Controlled Parking Zone (CPZ) before it came into force in 2019. Ms X said her and other residents only became aware of its inclusion in 2023 when the Council started issuing Penalty Charge Notices (PCN). The Council was not at fault for issuing Ms X with a PCN. It notified Ms X and other residents of its inclusion by letter and the parking area was included on maps when the CPZ went live in 2019.
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Worcestershire County Council (23 016 331)
Statement Upheld Alternative provision 26-Aug-2024
Summary: Mrs Y complains the Council failed to ensure her daughter, D, received suitable alternative provision when she was unable to attend school. In our view, the Council made provision available at a level which was appropriate for D. However, there was some delay in putting the agreed level of provision in place which caused injustice. The Council has agreed to implement the remedial actions listed at the end of this statement.
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London Borough of Hackney (23 016 641)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate this complaint about Ms X’s claims that the Council has broken the law with regard to a property which is the subject of a legal dispute between the two parties. This is because the tests in our Assessment Code have not been met.
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London Borough of Lambeth (23 017 035)
Statement Closed after initial enquiries Homelessness 26-Aug-2024
Summary: The Ombudsman will not investigate this complaint about the Council’s delay in carrying out a suitability review. This is because the complainant has commenced legal proceedings against the Council.