Decision search
Your search has 51593 results
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Herefordshire Council (24 005 570)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint alleging Council officers breached the Employee Code of Conduct, and the Council covered up wrongdoing. We cannot consider the actions of a third- party Forum as this is not an administrative function of the Council. We have seen no evidence of fault in the way the Council decided not to investigate the complaint about its Officers.
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Birmingham City Council (24 005 295)
Statement Closed after initial enquiries Homelessness 29-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following the rejection of suitable temporary accommodation. It was reasonable for Ms X to ask for a statutory review of the Council’s decision.
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London Borough of Hackney (24 005 398)
Statement Closed after initial enquiries Council tax 29-Aug-2024
Summary: We will not investigate this complaint about the Council recovering unpaid council tax for the past three financial years. It was reasonable for Miss X to have been aware of her liability and there is insufficient evidence of fault by the Council which would warrant an investigation.
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Gloucestershire County Council (24 005 048)
Statement Upheld Disabled children 29-Aug-2024
Summary: We will not investigate this complaint about a carer’s assessment carried out by the Council. This is because the Council has agreed to address the matter through the appropriate complaint procedure, and this provides a proportional remedy for the injustice caused to the complainant.
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Buckinghamshire Council (24 005 337)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s subsequent response. This is because investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (24 005 001)
Statement Closed after initial enquiries Antisocial behaviour 29-Aug-2024
Summary: We cannot investigate this complaint about a social housing landlord’s investigation of complaints about anti-social behaviour by its tenants. It was reasonable for Mr X to complaint to the Housing Ombudsman service about the matter and he has successfully done so. The Council had minimal involvement in his complaint.
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Nightingale Hammerson (24 000 223)
Statement Closed after initial enquiries Residential care 29-Aug-2024
Summary: We will not investigate this complaint about the care Mr B received at the care provider’s home after leaving hospital, which his son Mr C says contributed to a significant decline in his health and caused his family distress. This is because we have no power to investigate the provision of health care rather than social care, and because there is not enough evidence of fault in the way the care provider kept Mr B’s family informed more generally about personal social care matters.
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Suffolk County Council (24 003 857)
Statement Upheld Assessment and care plan 28-Aug-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her care and support hours following a review completed in November 2023. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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London Borough of Enfield (24 004 595)
Statement Closed after initial enquiries Fostering 28-Aug-2024
Summary: We will not investigate this complaint about the possible reasons underlying the Council’s decision not to accept a fostering application from Mr X. We could not make a finding of hidden disability discrimination, which would be better sought from a court. Additionally, the reasons given by the Council for its decision include ones it was entitled to consider in reaching its decision.
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Manchester City Council (24 004 607)
Statement Closed after initial enquiries Homelessness 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of his homelessness application because we could not add to the Council’s investigation. We will not investigate his complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.