Decision search
Your search has 51593 results
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City of Bradford Metropolitan District Council (23 018 613)
Statement Upheld Assessment and care plan 27-Aug-2024
Summary: Mr S complained the Council delayed completing a financial assessment for his father, Mr F and failed to provide information about the charges. The Council also failed to advise him about the NHS Continuing Healthcare (CHC) scheme. The Council is at fault for failing to refer Mr F to the CHC scheme, failing to provide detailed written information about the financial assessment and failing to complete this within a reasonable timeframe.
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Statement Closed after initial enquiries Special educational needs 27-Aug-2024
Summary: We will not investigate this complaint about the education provision for the complainant’s daughter. The complaint is late and there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Safeguarding 27-Aug-2024
Summary: We will not investigate this complaint about money missing from an estate. The police are better placed to investigate an allegation of theft. The Information Commissioner’s Office are better placed to investigate a complaint about the release of information. There is no worthwhile outcome from an Ombudsman investigation.
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Redditch Borough Council (23 019 238)
Statement Closed after initial enquiries Managing council tenancies 27-Aug-2024
Summary: We cannot investigate this complaint about a large vehicle parking in a council estate car park. This is because the parking conditions form part of the tenancy agreement and the law prevents us from investigating a complaint which involves a council acting as a landlord.
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Leeds City Council (23 019 487)
Statement Upheld Alternative provision 27-Aug-2024
Summary: Ms X complained the Council failed to provide alternative provision of education for her child while they could not attend school since October 2023. We found fault with the Council failing to provide education for Ms X’s child from 24 November 2023 until 18 December 2023. We did not find fault with the Council’s actions after this point. The Council agreed to apologise to Ms X and pay her £400 for her child’s missed education.
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London Borough of Sutton (23 006 822)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822a)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822b)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Lancashire County Council (24 000 617)
Statement Closed after initial enquiries Parking and other penalties 27-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to withdraw a parking permit zone and the Council’s failure to respond to his correspondence about the matter. This is because there is insufficient evidence of fault.
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Birmingham City Council (24 000 720)
Statement Not upheld Other 27-Aug-2024
Summary: Mr X complains the Council has failed to complete street cleaning in his and surrounding streets. Mr X says this causes a blockage when heavy rain occurs and is very frustrating. We have found no fault in the actions of the Council.