Decision search
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Lancashire County Council (24 001 251)
Statement Upheld Special educational needs 11-Dec-2024
Summary: We found fault with the Council for not taking responsibility for the complainant’s (Mr X) son’s (Y) education when he was out of school, for the delays with Y’s Education Health and Care needs assessment and issuing Y’s Education Health and Care Plan and when dealing with Mr X’s complaint. The Council’s fault caused injustice to Y and Mr X. The Council agreed to apologise, to make symbolic payments and to carry out training for the special education and disabilities team and the complaint handling staff.
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South Holland District Council (24 001 320)
Statement Closed after initial enquiries Drainage 11-Dec-2024
Summary: We will not investigate this complaint about a property extension being built over drainage because it is late without good reason to exercise discretion to investigate it now.
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Royal Borough of Kensington & Chelsea (24 001 508)
Statement Upheld Homelessness 11-Dec-2024
Summary: The Council was at fault for failing to address ongoing issues of damp and mould and anti-social behaviour in Miss X's temporary accommodation. The Council was also at fault for poor communication, delay acting on actions identified by its complaint process, and failure to keep the suitability of the accommodation under review. As a result, Miss X spent 19 months in unsuitable accommodation. To remedy this injustice, the Council has agreed to apologise, make payments to Miss X, and act to improve its services.
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West Sussex County Council (24 001 520)
Statement Upheld Direct payments 11-Dec-2024
Summary: Mr B says the Council wrongly stopped the person who had managed his direct payment for many years from doing so, failed to explain its decision, moved him to a Council managed budget without consent and refused to allow someone to attend his review. There is no evidence of fault in the Council’s decision to stop the person managing Mr B’s direct payments or in its decision to move him to a managed budget. The Council delayed making those decisions and failed to ask Mr B for his views on who to include in the review meeting. An apology, payment and reminder to officers is satisfactory remedy.
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Bolton Metropolitan Borough Council (24 004 434)
Statement Upheld Antisocial behaviour 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s complaint procedure. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are satisfied the Council’s apology and offer of £250 in recognition of the complainant’s time and trouble is a suitable remedy to the complaint.
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Staffordshire County Council (24 004 846)
Statement Closed after initial enquiries Trees 11-Dec-2024
Summary: We will not investigate this complaint about the Council not cutting back its tree in front of his property. We have not seen enough evidence of fault in the Council’s decision-making process to justify an investigation.
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Suffolk County Council (24 005 412)
Statement Closed after initial enquiries Special educational needs 11-Dec-2024
Summary: Ms F complains the Council has not investigated her complaint that it had failed to make provision for her son’s special educational and social care needs. I have ended our investigation. This is because it is outside the Ombudsman’s jurisdiction as Ms F appealed to the SEND Tribunal.
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Eastbourne Borough Council (24 005 622)
Statement Upheld Council tax 11-Dec-2024
Summary: We will not investigate this complaint about Miss X’s council tax. At our invitation, the Council has agreed a suitable remedy for matters we can appropriately consider. It would therefore be disproportionate to investigate the complaint.
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Sheffield City Council (24 006 007)
Statement Closed after initial enquiries Child protection 11-Dec-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because the law prevents us from investigating what happened in court proceedings. There is insufficient evidence of fault regarding safeguarding decisions made by the Council and further investigation into other matters would not lead to a different outcome.
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Slough Borough Council (24 006 316)
Statement Closed after initial enquiries Special educational needs 11-Dec-2024
Summary: Mrs X complains there were failings in the way the Council dealt with her son’s special education needs and carried out an Education Health and Care (EHC) needs assessment causing distress and loss of educational provision. We will not investigate Mrs X’s concerns about the EHC needs assessment in 2022 to 2023 because the complaint is late. We will not investigate Mrs X’s complaints about the Council’s decision not to issue an EHC Plan, and when it did, the school setting for Y as Mrs X has the right of appeal against the decisions. So, we have ended our investigation.