Decision search
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West Sussex County Council (24 013 251)
Statement Upheld Charging 15-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council invoicing for backdated care charges and its delay completing her mother Mrs Y’s financial assessment. There is not enough evidence of fault in the Council’s assessment to warrant an investigation. We would not achieve a different outcome from investigating the Council’s delay in the financial assessment.
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Sheffield City Council (24 013 277)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jan-2025
Summary: We will not investigate Ms Y’s complaint that the Council failed to provide accurate information as part of her Council house purchase. There is insufficient evidence of fault to justify this. If there is a dispute about the amount the Council should pay to buy back the property, Ms Y can refer this to the District Valuer.
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South Hams District Council (24 013 293)
Statement Closed after initial enquiries Private housing 15-Jan-2025
Summary: We cannot investigate this complaint the Council gave false information to the Court. The law says we cannot investigate what happens in court.
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West Northamptonshire Council (24 013 383)
Statement Closed after initial enquiries Council tax 15-Jan-2025
Summary: We will not investigate this complaint about charges the complainant says he incurred after the Council took double the amount of council tax. This is because there is insufficient evidence of fault by the Council.
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Norfolk County Council (24 013 600)
Statement Closed after initial enquiries Other 15-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s tendering process for adult social care services. The courts are better placed to consider this complaint. We could not achieve the outcomes he wants.
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Chelmsford City Council (24 013 648)
Statement Closed after initial enquiries Homelessness 15-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refer her homelessness application to another housing authority. This is because it is reasonable to expect Miss X to use her appeal rights to a court.
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London Borough of Haringey (24 011 179)
Statement Closed after initial enquiries Homelessness 15-Jan-2025
Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation because this is too closely connected to the Council’s decision he has made himself intentionally homeless. Mr X has a right of appeal against that decision and it is reasonable for him to exercise that right.
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Herefordshire Council (24 011 377)
Statement Closed after initial enquiries Residential care 15-Jan-2025
Summary: Mr X and Mrs Y complain about poor care of their late relative from 2021- 2022 in a Council funded Care Home. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to explain the delay.
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Colchester City Council (24 011 793)
Statement Closed after initial enquiries Allocations 15-Jan-2025
Summary: We will not investigate Mr X’s complaint about the way the Council carried out a medical assessment because it did not cause sufficient injustice to justify our involvement.
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Statement Closed after initial enquiries Special educational needs 15-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of and provision for Miss X’s child’s special educational needs between February 2022 and the date when the Special Educational Needs and Disability Tribunal determined the provision. Some of matters complained of are closely linked to matters that were for the Tribunal to decide and we cannot comment on them. Others concern matters we are prevented by a legal ruling from considering. And the remaining matters are late, with there being no good reason for us to exercise discretion to investigate them now.