Decision search
Your search has 51110 results
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Lancashire County Council (24 014 787)
Statement Upheld Assessment and care plan 09-Apr-2025
Summary: Ms X complained that Lancashire County Council carried out a faulty continuing healthcare checklist for her father, Mr X, in 2023. We consider the Council acted with fault. It did not share the checklist with the local NHS Integrated Care Board, which denied Ms X an opportunity to appeal the outcome. The Council also did not communicate clearly with Ms X when she requested another checklist in 2024. Ms X suffered confusion, frustration, uncertainty and time and trouble. The Council has agreed to make a symbolic payment to recognise her injustice.
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Nottinghamshire County Council (24 015 415)
Statement Closed after initial enquiries Direct payments 09-Apr-2025
Summary: We will not investigate Mrs X’s complaint about Ms Y’s care provision and direct payment. This is because the Council is already taking suitable action to remedy the matters raised prior to our involvement.
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North York Moors National Park Authority (24 015 914)
Statement Closed after initial enquiries Enforcement 09-Apr-2025
Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Statement Closed after initial enquiries Noise 09-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s investigation of and decision on her noise complaint, and the attitudes and responses of officers. There is not enough evidence of fault in the Council’s decision-making process and decision on the noise issue to warrant an investigation. We could not achieve a different outcome in the complaint about the Council’s staff.
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Tameside Metropolitan Borough Council (24 016 723)
Statement Closed after initial enquiries Charging 09-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her late mother’s care home fees because there is insufficient evidence of fault to justify our involvement.
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Leicestershire County Council (24 016 809)
Statement Closed after initial enquiries Child protection 09-Apr-2025
Summary: We will not investigate this complaint about the Council’s engagement with Mr X in matters relating to his children’s welfare. This is because there is not enough evidence of fault causing injustice and we could not achieve a worthwhile outcome for Mr X.
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Southend-on-Sea City Council (24 017 470)
Statement Closed after initial enquiries Allocations 09-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she no longer qualifies for its housing register because there is insufficient evidence of fault in its decision-making to justify our involvement.
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Stoke-on-Trent City Council (24 017 700)
Statement Closed after initial enquiries Special educational needs 09-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as it is unlikely we would achieve a significantly different remedy. As Mrs X has used her right to appeal to the Tribunal we cannot investigate her complaint about the Council’s decision to name a school on an Education Health and Care Plan.
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Devon County Council (24 017 903)
Statement Closed after initial enquiries Charging 09-Apr-2025
Summary: We will not investigate this complaint about funding residential care. The complaint starts from events in 2014, before the current law came into effect. Relevant people central to the complaint have died. It will now be difficult to prove the material facts about these historical allegations with reasonable confidence. The Information Commissioner’s Office is better placed to consider concerns about the release of personal information.
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London Borough of Hounslow (24 017 973)
Statement Upheld Allocations 09-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a review of its housing register decision. The Council has already apologised, which is sufficient to remedy the injustice caused. On review, the Council upheld its original decision and there is insufficient evidence of fault in the way it made that decision to justify further investigation.