Decision search
Your search has 50933 results
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London Borough of Newham (24 017 662)
Statement Closed after initial enquiries Other 17-Mar-2025
Summary: We cannot investigate this complaint about the conduct of a Council Officer. That is because it occurred outside of their Council Officer role, therefore was not administrative action of the Council.
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Hertfordshire County Council (24 019 506)
Statement Closed after initial enquiries Parking and other penalties 17-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to reject the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Gravesham Borough Council (24 019 556)
Statement Closed after initial enquiries Parking and other penalties 17-Mar-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because Mr Y has already appealed to the tribunal and it is reasonable to expect him to take any data protection concerns to the Information Commissioners Office.
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Wakefield City Council (24 019 875)
Statement Closed after initial enquiries Child protection 17-Mar-2025
Summary: We will not investigate Miss X’s complaint about the actions of the social worker allocated to her children’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Dartford Borough Council (24 021 675)
Statement Closed after initial enquiries Trees 17-Mar-2025
Summary: We will not investigate Mr B’s complaint that his property is being damaged by a Council-owned tree. This is because it is reasonable for Mr B to take the Council to court.
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Hertfordshire County Council (24 018 140)
Statement Closed after initial enquiries Alternative provision 15-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to make appropriate alternative educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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North Yorkshire Council (24 017 898)
Statement Closed after initial enquiries Other 15-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to change the way it charges for music lessons. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Cheshire West & Chester Council (24 017 829)
Statement Closed after initial enquiries Noise 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. There is not enough evidence of fault by the Council to warrant an investigation.
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Wigan Metropolitan Borough Council (24 000 665)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Miss X complained the Council failed to ensure J received suitable education provision over a prolonged period. Miss X also complained the Council failed to make reasonable adjustments so J could access free school meals when unable to attend school. We have found J missed suitable education provision for three academic terms, including during a key transition year, a fault the Council has accepted. The Council has agreed to increase the financial remedy it offered in recognition of the injustice to J. We cannot consider Miss X’s complaint about J’s school meal entitlement, as this is outside the Ombudsman’s jurisdiction. We have not considered complaints about some historic matters. We explain why in our statement.
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Surrey County Council (24 004 684)
Statement Upheld Child protection 14-Mar-2025
Summary: Mrs X complained about the way the Council dealt with her son, Mr Y’s care. The Council already accepted fault for several complaint points which caused Mrs X distress. The Council will make a symbolic payment and update us on proposed service improvements, in addition to the remedies it has already carried out, to recognise this injustice.