Decision search
Your search has 54124 results
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Cheshire East Council (25 012 196)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal. Further, there is a remedy available through the courts and insufficient evidence of fault by the Council.
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North Northamptonshire Council (25 012 231)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is insufficient injustice to warrant investigation.
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Essex County Council (25 013 215)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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London Borough of Enfield (24 014 891)
Statement Upheld School transport 30-Sep-2025
Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.
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Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.
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St Albans City Council (24 019 295)
Statement Closed after initial enquiries Noise 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.
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Sefton Metropolitan Borough Council (24 000 821)
Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.
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London Borough of Hillingdon (24 009 135)
Statement Upheld Other 30-Sep-2025
Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Enfield (24 019 488)
Statement Closed after initial enquiries Homelessness 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.
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Manchester City Council (24 020 850)
Statement Upheld Refuse and recycling 30-Sep-2025
Summary: Mr X complained the Council repeatedly missed waste collections from his property and failed to deal with reports of fly-tipping and stolen bins, causing frustration and distress. We found the Council at fault, and it agreed to apologise and make payments for the distress it caused. We also found the Council should act to improve its processes and internal communication.