Decision search
Your search has 50933 results
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London Borough of Southwark (24 005 444)
Statement Upheld Homelessness 14-Mar-2025
Summary: Ms X complained that the Council did not assess her homelessness properly and placed her in unsuitable accommodation. Ms X also complained about the way the Council handled her housing allocation. We found the Council was at fault. Ms X suffered significant uncertainty due to this fault. It caused delay for Ms X being re-housed. The Council will apologise and make a symbolic payment to Ms X. It will also review its internal procedure, and ensure its staff are fully trained.
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London Borough of Havering (24 005 720)
Statement Closed after initial enquiries Homelessness 14-Mar-2025
Summary: We will not investigate Miss X’s complaint the Council failed to support her with the significant disrepair in her property. This is because there is insufficient evidence of fault.
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Buckinghamshire Council (24 007 173)
Statement Upheld Assessment and care plan 14-Mar-2025
Summary: Ms A complained about the way the Council dealt with her request to move her father to a different care home. We found the Council is at fault and has caused an injustice as its delay caused avoidable distress. The Council has agreed to apologise to Ms A and make service improvements to ensure the fault is not repeated.
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Adur District Council (24 007 640)
Statement Not upheld Other 14-Mar-2025
Summary: Mr X complained that a Council’s Enforcement Agent wrongly attended his home in respect of another person’s council tax debt. We found there was no fault in the actions of the Enforcement Agent, the Enforcement Agency, or the Council.
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Birmingham City Council (24 007 759)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council has not completed the annual review for his son, Y. He also complained the Council has not funded Y’s Education, Health and Care plan provision. Mr X said this has distressed him and impacted him financially. There was fault in the way the Council did not complete annual reviews within timescales and delayed responding to Mr X’s complaint. This distressed Mr X and frustrated his right of appeal to the Tribunal. The Council has agreed to apologise and make a financial payment.
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Sefton Metropolitan Borough Council (24 007 891)
Statement Upheld Private housing 14-Mar-2025
Summary: Mr X complained the Council wrongly told his tenant to remain in his property despite him serving eviction notices and delayed responding to his complaint. The Council failed to consider whether it was reasonable for Mr Y to remain in the property and delayed responding to a complaint. Mr X incurred unnecessary legal and bailiff costs and experienced frustration. An apology, payment to Mr X and reminder to officers is satisfactory remedy.
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Wirral Metropolitan Borough Council (24 009 040)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council delayed reviewing his child’s Education, Health and Care Plan and failed to provide suitable education for his child. I found the Council delayed for 12 months in reviewing Mr X’s child’s Education, Health and Care Plan. I also found the Council failed to properly consider its Section 19 duty to provide alternative provision of education from 7 February 2024 to the end of the academic year 2023/2024. This caused distress and frustration to Mr X and potential lost educational provision for his child. The Council has agreed to apologise to Mr X, pay him £500 for the distress and frustration caused and £1,450 for his child’s potential missed education.
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Leicestershire County Council (24 009 142)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Ms X complained the Council failed to complete her sons’ annual reviews so that they were left without college places for 2024/5. We found fault causing injustice, including loss of special educational provision in Education, Health and Care Plans. The Council has agreed to apologise, make symbolic payments, and carry out service improvements.
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Cambridgeshire County Council (24 009 209)
Statement Closed after initial enquiries Drainage 14-Mar-2025
Summary: We will not investigate this complaint about drainage issues because there is another body better placed to deal with the complaint.
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London Borough of Harrow (24 009 315)
Statement Not upheld Transport 14-Mar-2025
Summary: Mr X, complains on behalf of Mrs Y. He said the Council has failed to properly reach a decision to refuse Mrs Y’s blue badge application. The Ombudsman does not find the Council to be at fault.