Decision search
Your search has 50710 results
-
Transport for London (24 017 824)
Statement Closed after initial enquiries Public transport 14-Mar-2025
Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.
-
London Borough of Havering (24 017 885)
Statement Closed after initial enquiries Traffic management 14-Mar-2025
Summary: We will not investigate this complaint that the Council will not remove a parking bay opposite the complainant’s home. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome Mr X would like.
-
Buckinghamshire Council (24 020 079)
Statement Closed after initial enquiries Planning applications 14-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
-
Isle of Wight Council (24 020 818)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Council disclosing the complainant’s personal information to a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as the matter is best dealt with by the Information Commissioner’s Office.
-
Nottinghamshire County Council (24 021 593)
Statement Closed after initial enquiries Highway repair and maintenance 14-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Cheshire West & Chester Council (24 017 829)
Statement Closed after initial enquiries Noise 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. There is not enough evidence of fault by the Council to warrant an investigation.
-
City of Doncaster Council (24 003 712)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: Mr Y complained the Council delayed carrying out a financial assessment, did not give clear information, and did not discuss Mrs X contributing to the cost of her care. We found the Council at fault for delays completing Mrs X’s financial assessment and for failing to send clear written information about charging and the assessment process at the relevant time. The Council agreed to provide Mrs X’s family a symbolic financial remedy for the frustration and distress this caused.
-
Stockport Metropolitan Borough Council (24 005 011)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Miss X complains the Council failed to deliver her son H’s Education, Health and Care Plan in line with statutory timescales, causing frustration and uncertainty. We find fault with the Council for delay, and have agreed a symbolic payment for the distress and frustration caused to Miss X.
-
Northumberland County Council (24 005 014)
Statement Upheld Alternative provision 13-Mar-2025
Summary: Mr X complained that the Council did not deal with his daughter Y’s education properly. The Council is at fault because it did not consider providing s19 alternative education provision. Mr X and Y suffered avoidable distress. Y suffered loss of educational provision. The Council should apologise, pay Mr X and Y £200 each for avoidable distress, pay Mr X £3,000 for missed educational provision and provide guidance to staff.
-
Birmingham City Council (24 005 151)
Statement Upheld Refuse and recycling 13-Mar-2025
Summary: Mr B complained the Council has repeatedly failed to collect his waste on the scheduled collection days, and the Council’s online platform to report missed collections is not fully accessible for disabled people. The Council was at fault for the continued failure to collect Mr B’s waste on the scheduled days. It was also at fault for the failure to address all Mr B’s concerns in its response to his complaint. Because of the fault, Mr B suffered frustration and uncertainty, and it meant he continued to contact the Council to report the missed collections. The Council has agreed to apologise to Mr B, make a symbolic payment, and issue a staff briefing.