Decision search
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Anchor Hanover Group (24 015 904)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Care Home’s handling of Mrs X’s request for her late mother’s care home records. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not have powers to compel the Care Home to provide Mrs X with the care home records, and, also, the Information Commissioner may be better placed to advise Mrs X.
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Birmingham City Council (24 016 073)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council delayed his son, Y’s, Education, Health and Care Plan annual review. He also complained the Council has not ensured Y received education or plan provision. Mr X said this distressed him, impacted him financially and Y has not received education or plan provision. There was fault in the way the Council did not complete the annual review process within statutory timescales and did not ensure Y received education or provision. This distressed Mr X and frustrated his right of appeal to the Tribunal. Y missed education and provision for three school terms. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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Herefordshire Council (24 016 237)
Statement Closed after initial enquiries Trees 14-Mar-2025
Summary: We will not investigate Mr X’s complaint about a tree near his property causing a loss of light and leaves/seeds to fall into his garden. This is because it does not meet the tests on how we decide which complaints to investigate. There is no indication of fault in the Council’s responses to her complaint.
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London Borough of Haringey (24 016 310)
Statement Closed after initial enquiries Charging 14-Mar-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to send regular invoices detailing his mother’s charges for her care placement. This is because there is insufficient evidence of fault. In addition, no significant injustice has been caused to justify an investigation.
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Statement Closed after initial enquiries Special educational needs 14-Mar-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to arrange alternative provision for her daughter and assign an alternative school. It is reasonable to expect Mrs X to appeal to the Special Educational Needs Tribunal.
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Birmingham City Council (24 016 704)
Statement Closed after initial enquiries Allocations 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.
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Runwood Homes Limited (24 017 120)
Statement Closed after initial enquiries Residential care 14-Mar-2025
Summary: We will not investigate this complaint about privately arranged adult residential care. The main injustice would be to the resident, who has died and so we can provide them no remedy. While it is upsetting for the family, there is not a significant injustice to justify an Ombudsman investigation.
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Stoke-on-Trent City Council (24 017 922)
Statement Closed after initial enquiries Enforcement 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that no breach of planning control is occurring on the site next to the complainant’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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London Borough of Tower Hamlets (24 018 124)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for help from the Resident Support Scheme. This is because there is insufficient evidence of fault by the Council.
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East Sussex County Council (24 018 324)
Statement Closed after initial enquiries Special educational needs 14-Mar-2025
Summary: We will not investigate Mrs X complaint about her child’s education. She has used her right of appeal to a tribunal which places the complaint outside of our jurisdiction.