Decision search
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Ashleigh Manor Residential Care Home (24 003 471)
Statement Upheld Residential care 21-Jan-2025
Summary: Mrs X complained about her late husband’s care and the way the staff at the Ashleigh Manor Residential Care Home treated her when she visited him. Mrs X complained the Care Home failed to recognise her status as Mr X’s wife. We found the Care Provider’s failure to keep detailed records regarding Mr X’s care and follow proper process regarding safeguarding concerns and decisions taken in Mr X’s best interest amount to fault. As do the Care Home’s failings in its communications with Mrs X. These faults have caused Mrs X significant distress and upset.
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Lincolnshire County Council (24 003 649)
Statement Upheld School transport 21-Jan-2025
Summary: Mr F complained the Council ignored his concerns about the school transport for his son who has special educational needs. There was fault which caused uncertainty and for Mr F to miss out on a personal travel budget. The Council has agreed to make payments to remedy this injustice.
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Devon County Council (24 004 881)
Statement Not upheld Other 21-Jan-2025
Summary: Mrs F complained on behalf of her daughter about the quality of her supported living care between 2019 and October 2022. I have ended our investigation as the complaint is late and it would have been reasonable for the complaint to have been made sooner.
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Gloucester City Council (24 005 500)
Statement Closed after initial enquiries Planning applications 21-Jan-2025
Summary: We will not investigate this complaint about the way the Council publicised a planning application. We have not seen enough evidence of fault to justify an investigation. Also, we cannot achieve the outcome the complainant is seeking.
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Shropshire Council (24 005 872)
Statement Closed after initial enquiries Allocations 21-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register application. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 007 224)
Statement Upheld Special educational needs 21-Jan-2025
Summary: Mrs X complained the Council failed to provide her child Y who is a young adult, with the special education provision set out in their EHC Plan. The Council was at fault as it failed to provide the provision set out in Y’s Plan and failed to review the Plan before deciding to cease it. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the impact on Y and the distress, uncertainty and frustration caused to her. It has also agreed to issue reminders to officers to prevent a recurrence of the fault and review its procedures to ensure reviews are held in a timely manner when a placement has ended.
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East Sussex County Council (24 007 418)
Statement Closed after initial enquiries Charging 21-Jan-2025
Summary: We will not investigate Mr and Mrs X’s complaint about care charges and the quality of care they received. This is because the complaint is late and we are unlikely to find evidence of fault by the Council to justify our involvement.
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Bath and North East Somerset Council (24 008 124)
Statement Upheld Special educational needs 21-Jan-2025
Summary: There was a delay of twelve weeks issuing Y’s final Education, Health and Care Plan and a delay in responding to a request for social care advice which caused avoidable frustration and a delay in appeal rights. The Council has apologised, which is a partial remedy. The Council will make a symbolic payment of £250 and a payment of £900 to reflect the loss of a term of special educational provision. There was no fault in the Council sending an additional complaint response at stage one, because this is in line with its policy.
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Wiltshire Council (24 011 032)
Statement Closed after initial enquiries Child protection 21-Jan-2025
Summary: We will not investigate this complaint that the Council has failed to take proper account of the complainant’s concerns about his son’s welfare and has acted with bias in favour of his son’s mother. This is because the complaint concerns matters which have formed part of legal proceedings, and our intervention would not add anything to the response the Council has already made.
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Kent County Council (24 012 686)
Statement Closed after initial enquiries Assessment and care plan 21-Jan-2025
Summary: We will not investigate this complaint about adult social care support to a carer. This is because there is not enough injustice to justify our involvement.