Decision search
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Staffordshire County Council (25 004 182)
Statement Closed after initial enquiries Looked after children 29-Jul-2025
Summary: We will not investigate Miss X’s complaint about the actions of the Council leading to the removal of her children. This decision was subject to a court order and the matters complained of are closely linked to matters that were or could reasonably have been mentioned in court. Some of the matters directly relate to the conduct of court proceedings and we cannot investigate them. Another body is better placed than us to consider data access matters.
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Cheshire East Council (25 004 342)
Statement Closed after initial enquiries Planning applications 29-Jul-2025
Summary: We will not investigate this complaint about how the Council considers the impact on air quality when deciding planning applications. This is because there is insufficient evidence of fault.
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Nottingham City Council (25 004 414)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to disclose information in response to a subject access request. This is because we cannot achieve the outcome he wants, and it is reasonable for him to take court action to enforce his data protection rights.
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Manchester City Council (25 004 524)
Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025
Summary: We cannot investigate Mr X’s complaint about a bus lane contravention. This is because the matter has been considered in court. Nor will we investigate a complaint about enforcement action, because that is a late complaint and there are no good reasons why it could not have been made sooner.
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Isle of Wight Council (24 008 487)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Mr X complained about how the Council handled his son, A’s, Education and Health Care needs assessment following an Order the Special Educational Needs and Disabilities Tribunal made in May 2024. We found the Council was at fault for the delay in finalising A’s needs assessment. The Council agreed to pay Mr X £300 to recognise the uncertainty the delay caused him.
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London Borough of Islington (25 002 369)
Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025
Summary: We will not investigate this complaint about the Council issuing penalty charge notices (PCNs) to the holder of a blue disability badge. It was reasonable for Mr X to appeal to the London Tribunals about the issuing of the PCNs. Mr X also complained about the Council’s failure to consider the provisions of the Equality Act 2010. There is not enough evidence the Council failed to consider his requirements under the Public Sector Equality Duty and only the courts can determine if the provisions of the Act were breached.
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London Borough of Redbridge (24 008 348)
Statement Upheld Homelessness 29-Jul-2025
Summary: The Council failed to properly assess the capacity of three family members to make a homelessness application when they told the Council they were suffering domestic abuse. The Council did not deal with the safeguarding referral appropriately or in good time, and did not offer the family social care needs assessments soon enough. It cannot show how it made the decision to offer a one-bedroom property and it took too long to deal with the complaint to it. The family missed out on interim accommodation, and they were caused distress and uncertainty. The Council has agreed to apologise, make symbolic payments to the family, and review their housing needs. It will also review its training and procedures on mental capacity assessment, arranging interpreters, and monitoring case progress.
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Liverpool City Council (25 008 009)
Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025
Summary: We cannot investigate this complaint about the Council’s enforcement of a bus gate penalty charge notice as Mr X used his right to ask the court to consider his case and so this matter is no longer therefore within our remit.
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Worcestershire County Council (25 008 301)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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London Borough of Harrow (24 012 792)
Statement Upheld Looked after children 28-Jul-2025
Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.