Decision search
Your search has 55054 results
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Care UK Community Partnerships Ltd (24 016 986)
Statement Upheld Residential care 22-Sep-2025
Summary: The care provider did not act promptly to ensure that Mr X’s room was always clean and odour-free; in addition the care home manager suggested to Ms A (his daughter) that her complaint would affect his care. As a consequence Ms A moved her father from the home. The fault by the care provider caused injustice, and it will now make a suitable payment to recognise the distress its actions caused.
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London Borough of Bexley (24 017 773)
Statement Closed after initial enquiries Safeguarding 22-Sep-2025
Summary: We will not investigate this complaint about bullying in supported living accommodation because there is not enough evidence of fault to justify investigating.
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West Northamptonshire Council (24 018 373)
Statement Upheld Special educational needs 22-Sep-2025
Summary: The Council was at fault for failing to act after Mrs X notified the Council that her child, Y, was not receiving a suitable education at home between January 2024 and May 2025. The Council was also at fault as it failed to issue Y’s Education, Health and Care (EHC) Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to apologise and make a payment to recognise Y’s missed education.
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London Borough of Lewisham (25 007 227)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a penalty charge notice. This is because the Council was following the statutory procedure after a non-payment of fine and it is unlikely we would find fault. Additionally, Mrs X has now paid her notice and there is no worthwhile outcome achievable.
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Liverpool City Council (25 007 496)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate Mr X’s complaint about multiple penalty charge notices. It is reasonable to expect Mr X to appeal to the Traffic Penalty Tribunal. And we cannot achieve the outcome he is seeking.
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Salford City Council (25 008 470)
Statement Closed after initial enquiries School admissions 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Royal Borough of Greenwich (25 009 567)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not investigate this complaint about damage caused to Mrs X’s car during works carried out by a contractor. This is because the Ombudsman cannot decide liability for damage to private property or act as an alternative to insurance claim. Further investigation would not achieve any worthwhile outcome.
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Stockport Metropolitan Borough Council (25 010 109)
Statement Closed after initial enquiries School admissions 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused X to lose out on a school place.
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Wigan Metropolitan Borough Council (25 010 433)
Statement Closed after initial enquiries School admissions 21-Sep-2025
Summary: We will not investigate X’s complaint about the Council’s school’s admissions appeal panel refusing their appeal. It is unlikely we would find fault which caused X to lose out on a school place.
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Transport for London (25 005 299)
Statement Closed after initial enquiries Trees 21-Sep-2025
Summary: We will not investigate this complaint about a tree near the train network. This is because there is not enough evidence of fault to justify investigating.