Decision search
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Central Bedfordshire Council (24 005 707)
Statement Not upheld Planning applications 03-Mar-2025
Summary: Mr X complained about the Council’s handling of an application and decision to grant planning permission for development near his and other residents’ homes. Mr X said the development increased noise and disturbance and adversely affected residents’ health and wellbeing. We found no fault in the Council’s planning decision making.
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Birmingham City Council (24 006 068)
Statement Upheld Other 03-Mar-2025
Summary: Ms X complains about the actions of the Council’s children’s services team. The Council has investigated her complaint under the children’s statutory complaint procedure, but Ms X disagrees with the findings and complains about delay in the process. Ms X says she has been caused distress and financial losses. We find fault in the actions of the Council in incorrectly using the Children’s Statutory Complaint procedure to investigate Ms X’s complaints and for delay in the process. The Council has agreed to issue an apology, pay Ms X a financial payment and complete service improvements.
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London Borough of Barnet (24 006 682)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: Mrs X complained the Council failed to provide her daughter with the speech and language therapy outlined in her Education, Health and Care Plan. We have decided to end our investigation into Mrs X’s complaint. This is because it would have been reasonable for her to have exercised her appeal rights to the SEND Tribunal.
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Bristol City Council (24 007 625)
Statement Upheld Refuse and recycling 03-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mrs X. The Council has agreed to apologise to Mrs X and make a symbolic payment to her. It will monitor Mrs X’s collections to make sure the issues are resolved and carry out an internal review.
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Gloucestershire County Council (24 016 963)
Statement Closed after initial enquiries Child protection 01-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to act in the complainant’s grandchildren’s interests in the course of child protection action, and has unreasonably refused to accept her complaint. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Surrey County Council (24 016 970)
Statement Closed after initial enquiries School transport 01-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for his daughter. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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West Sussex County Council (24 009 520)
Statement Upheld Child protection 28-Feb-2025
Summary: Mrs X complained about the Council’s decision to start child protection action and put her child on a child protection plan. The Council accepted fault in failing to share information about the process with Mrs X, and apologised for the distress caused. We found the Council’s failings did not affect its decision, and its apology is sufficient remedy for the injustice.
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Bristol City Council (24 009 694)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We have discontinued our investigation into Mrs C’s complaint about the way the Council dealt with her business rates account. This is because, the courts decided she owes the rates. So we will not investigate further.
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Warwickshire County Council (24 013 077)
Statement Upheld Other 28-Feb-2025
Summary: We upheld this complaint about how the Council’s review panel handled Mr X’s complaint about the lack of support provided to his family during the Child in Need (CIN) process. The Council agreed to resolve the complaint early by providing a financial remedy for the injustice caused.
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Isle of Wight Council (24 014 001)
Statement Closed after initial enquiries Homelessness 28-Feb-2025
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation when she became homeless. The Council moved Miss X without delay following her complaints and ensured a working heater was available. It is not required to cover her laundry costs, but did make a one-off payment. There is insufficient evidence of fault to warrant an investigation.