Decision search
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Spelthorne Borough Council (24 018 993)
Statement Closed after initial enquiries Enforcement 06-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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Wealden District Council (24 019 103)
Statement Closed after initial enquiries Enforcement 06-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because we are unlikely to find fault.
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London Borough of Richmond upon Thames (24 019 292)
Statement Closed after initial enquiries Planning applications 06-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant had the right to appeal to the Planning Inspector.
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Kent County Council (24 019 956)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We will not investigate Miss X’s complaint that the Council shared sensitive information with her daughter without her consent. It is reasonable to expect Miss X to take her complaint to the Information Commissioner’s Office.
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Surrey County Council (24 020 365)
Statement Closed after initial enquiries Trees 06-Mar-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s contractors damaged her car while removing a tree. This is because it is reasonable to expect Mrs X to take the matter to court.
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Oxfordshire County Council (24 020 504)
Statement Closed after initial enquiries Traffic management 06-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to introduce a traffic management scheme. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Central Bedfordshire Council (24 021 052)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We cannot investigate this complaint about a planning issue because it has been made by a town council. We cannot investigate complaints made by public bodies.
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Suffolk County Council (23 019 180)
Statement Not upheld Alternative provision 06-Mar-2025
Summary: Ms X complained that the Council failed to provide suitable full-time education to her son while he was unable to attend school. We have found no fault. The Council provided education which, in its view, met Ms X’s son’s needs, and it has explained why it did not consider it appropriate to make more education available to him. These were matters for the Council to decide and we have no power to question them.
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Hertfordshire County Council (24 000 965)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Miss X complained the Council failed provide suitable education for her child who has been absent from school since November 2021. Miss X also complained the Council delayed reviewing her child’s Education, Health and Care Plan. We found fault with the Council for failing to make suitable education available for two terms and five weeks. The Council agreed to apologise to Miss X and pay her £2,980 for her child’s missed education. The Council already accepted its fault for delaying outside the statutory timescales in reviewing the EHC Plan for nine and a half months. We maintain the Council’s offer of £900 for the distress and inconvenience caused through its delays.
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Surrey County Council (24 001 751)
Statement Upheld Other 06-Mar-2025
Summary: Mrs D complained the Council commissioned care provider (Crowthorne Care Surrey Ltd. t/a Esto Care) in her supported living placement, is failing to provide her with care and support. We found that support was provided in line with Mrs D’s care and support plan and there was no fault in the Council’s safeguarding process. However there had been medication errors and delay in complaint handling. The Council has agreed to apologise to Mrs D to remedy the distress caused.