Decision search
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Essex County Council (24 007 741)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Mrs X complained about non-delivery of all special educational provision included in her son’s (Y) Education, Health and Care Plan. She also said the Council had sent her a misleading letter and had failed to communicate with her. We found fault, which caused injustice to Y and Mrs X. The Council agreed to apologise, make symbolic payments to recognise Y’s loss of provision and Mrs X’s distress and liaise with Mrs X to ensure Y has proper equipment and all the support included in his plan.
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Arun District Council (24 008 598)
Statement Not upheld Planning applications 05-Mar-2025
Summary: Mr and Mrs X complained about how the Council dealt with a non-material amendment application for a residential development near their home. They said the application should have been referred to planning committee for determination and there should have been public consultation. The Council was not at fault.
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London Borough of Sutton (24 009 298)
Statement Closed after initial enquiries Assessment and care plan 05-Mar-2025
Summary: We will not investigate Ms X complaint about the Council’s action when discharging Ms Y from hospital and her charges for staying at a residential care home. Ms X is complaining too late and there are no good reasons for us to look at the matters now.
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Sandwell Metropolitan Borough Council (24 009 447)
Statement Closed after initial enquiries Allocations 05-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and its allocation of accommodation in 2007. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate Mrs X’s complaint about the rejection of a direct management transfer because it is outside our jurisdiction.
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Sheffield City Council (24 011 167)
Statement Closed after initial enquiries Licensing 05-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to a house owned by Mr X’s father. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault by the Council to warrant an investigation.
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Birmingham City Council (24 013 385)
Statement Upheld School transport 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to award his child a bus pass to travel to school. He says this is not a suitable method of transport as his son cannot travel alone on the bus due to his special educational needs.
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London Borough of Wandsworth (24 013 466)
Statement Closed after initial enquiries Traffic management 05-Mar-2025
Summary: We will not investigate this complaint about the removal of a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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Coventry City Council (24 015 368)
Statement Closed after initial enquiries Homelessness 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its homelessness duty because it was reasonable for him to exercise his rights of review and appeal. There is insufficient evidence of fault in the way the Council decided his priority on its housing register to justify our involvement.
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London Borough of Lewisham (24 015 504)
Statement Closed after initial enquiries Homelessness 05-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to assist her with a deposit for private rented housing or with a shortfall in her rent after she became homeless. There is insufficient evidence of fault to justify our involvement.
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Royal Borough of Kensington & Chelsea (24 015 641)
Statement Closed after initial enquiries Charging 05-Mar-2025
Summary: We will not investigate Ms X’s complaint on behalf of her father, Mr Y, about his adult social care support package. It is unlikely we would find fault in the Council’s actions