Decision search
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North Yorkshire Council (24 007 615)
Statement Upheld Allocations 06-Mar-2025
Summary: Mr X complained about the Council’s handling of his homelessness and housing register applications. In particular, its failure to properly understand his disability needs, its poor communication and its failure to make reasonable adjustments so he could access its services. Mr X also complains he could not bid for several months. Mr X said that, but for the Councils failings he would have been able to successfully bid for suitable adaptable property. We have found fault in the Councils handling of Mr X’s housing register and homelessness applications and communications about the applications. The Council has agreed to issue a further apology and pay Mr X a financial payment.
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North Northamptonshire Council (24 007 645)
Statement Upheld Residential care 06-Mar-2025
Summary: Mrs Y complains a care home wrongly charged her for her family member’s respite stay. She says this caused her financial strain and avoidable and unnecessary distress. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs Y.
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Chelmsford City Council (24 007 646)
Statement Not upheld Land 06-Mar-2025
Summary: Mr X complained the Council has failed to maintain the grounds near to where he lives in line with other adjacent estates. We do not find the Council was at fault.
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Essex County Council (24 008 605)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Dr P complained about the Council’s failure to provide Speech and Language Therapy as set out in her child’s Education, Health and Support (EHC) Plan and related matters. We found the Council to be at fault. It did not provide enough therapy and took too long to advise Dr P of its intention to amend the EHC Plan. This caused Dr P distress and uncertainty. To remedy this injustice and the impact of the missed provision, the Council has agreed to apologise, make a payment to Dr P and take action to improve its service.
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Manchester City Council (24 009 704)
Statement Not upheld Enforcement 06-Mar-2025
Summary: There was no fault, in the Council’s decision not to take enforcement action against a breach of planning control; nor in its decision there was no statutory nuisance arising from the breach. We have therefore completed our investigation.
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Winchester City Council (24 009 846)
Statement Closed after initial enquiries Enforcement 06-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take planning enforcement action. We are unlikely to find fault causing sufficient personal injustice to warrant investigation.
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London Borough of Lambeth (24 010 570)
Statement Not upheld Homelessness 06-Mar-2025
Summary: Ms K complained that the Council failed to carry out a suitability review of her temporary accommodation. She says the cold, damp, and mould in the property have affected her family’s health. There is no fault by the Council.
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Wyre Borough Council (24 010 969)
Statement Not upheld Enforcement 06-Mar-2025
Summary: Ms X complained the Council failed to take enforcement action about a nearby farm’s campsite which does not have planning permission. Ms X said the noise and smoke from the campsite affect her, and it has affected her mental health. We do not find the Council at fault.
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Hampshire County Council (24 011 020)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Mrs X complained the Council did not review her child’s Education, Health and Care Plan within statutory time frames and did not provide the provision in the previous Plan. Mrs X says this caused unnecessary and avoidable distress and impacted her child’s education. The Ombudsman finds the Council at fault which caused Mrs X and her child injustice. The Council has agreed to take service improvement action and make a payment and apologise to Mrs X.
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Eastwick Barn Limited (24 011 542)
Statement Upheld Charging 06-Mar-2025
Summary: Ms W complained her mother’s care home did not deduct NHS funding from the fees she paid. Based on current evidence, we have not found fault with the charges made. However, we consider the care home to be at fault as it has not shown that it provided Ms W with sufficient costs information. We have recommended the care home apologise to Ms W and make a payment in recognition of the injustice caused.