Decision search
Your search has 50691 results
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London Borough of Merton (24 012 903)
Statement Upheld Charging 06-Mar-2025
Summary: We will not investigate Mr X’s complaint about his mother’s discharge from hospital to a care home because there is insufficient evidence of fault to justify our involvement. We asked the Council to take steps to remedy the uncertainty caused by its lack of information about the cost of his mother’s care and the avoidable time and trouble Mr X was put to trying to resolve the matter. It has agreed to apologise, make a symbolic payment and take steps to improve its services.
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West Sussex County Council (24 013 557)
Statement Closed after initial enquiries Charging 06-Mar-2025
Summary: We will not investigate Ms X’s complaint about an adult social care and financial assessment. Since making the complaint, the Council has met with Ms X, amended the assessment based on her comments and increased the amount of support she receives. There is insufficient evidence of fault or resulting significant injustice to justify our involvement.
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London Borough of Islington (24 013 969)
Statement Not upheld Traffic management 06-Mar-2025
Summary: There was no fault in the Council’s decision not to provide a parking bay.
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Cumberland Council (24 014 394)
Statement Upheld Special educational needs 06-Mar-2025
Summary: We will not investigate this complaint the Council did not provide the support child Y was entitled to as a Child in Need. The Council has agreed to consider the complaint through the children’s statutory complaint procedure. That is an appropriate resolution to the complaint therefore it would not be proportionate for us to investigate.
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London Borough of Hackney (24 015 342)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We will not investigate Mrs X’s complaint about a data breach. This is because there is not enough evidence of fault to justify investigating and there is another body better placed to consider this complaint.
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London Borough of Hillingdon (24 015 500)
Statement Closed after initial enquiries Homelessness 06-Mar-2025
Summary: We will not investigate Ms X’s complaint about the priority band the Council awarded on its housing register. There is insufficient evidence of fault causing sufficient injustice to justify our involvement. In any case, the Council has since awarded band A priority.
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Calderdale Metropolitan Borough Council (24 015 703)
Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2025
Summary: We will not investigate Mr X’s complaint about a highway maintenance issue. This is because it would be reasonable for Mr X to take the matter to court.
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Sefton Metropolitan Borough Council (24 015 785)
Statement Closed after initial enquiries Assessment and care plan 06-Mar-2025
Summary: We will not investigate this complaint about the Council’s consideration of a Deprivation of Liberty Safeguards authorisation. Any fault did not cause an injustice to Mr or Mrs X, and investigation by us would not lead to a different outcome.
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Gloucestershire County Council (24 015 959)
Statement Closed after initial enquiries School transport 06-Mar-2025
Summary: We will not investigate Miss X’s complaint that the Council wrongly refused her application for home to school transport for her child. There is insufficient evidence of fault to warrant an investigation.
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Buckinghamshire Council (24 016 368)
Statement Closed after initial enquiries Child protection 06-Mar-2025
Summary: We will not investigate this complaint about the Council. Most of the complaint relates to actions of the School which is outside our jurisdiction. There is not enough evidence of fault in the Council’s actions to justify our involvement.