Decision search
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Torridge District Council (24 006 035)
Statement Closed after initial enquiries Other 19-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to Mr X’s postal address on its Street Numbering and Naming system. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Stockton-on-Tees Borough Council (24 006 117)
Statement Closed after initial enquiries Councillor conduct and standards 19-Aug-2024
Summary: We will not investigate this complaint about the Council’s decisions on Code of Conduct complaints Mr X made against two councillors. This is because there is no evidence to suggest fault by the Council.
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North Yorkshire Council (24 006 154)
Statement Closed after initial enquiries Private housing 19-Aug-2024
Summary: We will not exercise discretion to investigate this complaint about problems with a boiler replacement after the Council grant-aided the works to a private home in 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Tonbridge and Malling Borough Council (24 006 330)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2024
Summary: We will not investigate this complaint about a penalty charge notice as there is a statutory appeal process which Mr X can reasonably make use of.
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Wakefield City Council (24 006 390)
Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Warwickshire County Council (24 006 669)
Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2024
Summary: We will not investigate this complaint about pothole damage claims as these are matters for the courts and we cannot achieve the outcome Mr X seeks.
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Bristol City Council (24 007 271)
Statement Closed after initial enquiries Planning applications 19-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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Southend-on-Sea City Council (23 004 839)
Statement Upheld Special educational needs 19-Aug-2024
Summary: Mrs X complains there was delay in issuing her son’s revised Education Health and Care Plan. We found there was significant delay and insufficient oversight of the process. There was also a failure to ensure her son received an education for a period of time and the Council failed to properly respond to the complaint. The Council explained it had started improvement work to restore its service level for children with Special Education Needs. We recommended payments to Mrs X to recognise the loss of education to Y and the distress caused.
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Havant Borough Council (23 008 693)
Statement Closed after initial enquiries Enforcement 19-Aug-2024
Summary: We will not investigate this complaint about planning enforcement delays as there is no evidence of fault by the Council.
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London Borough of Islington (24 004 577)
Statement Upheld Other 18-Aug-2024
Summary: We will not investigate this complaint about support the Council provided installing a new cooker. There is