Decision search
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Suffolk County Council (23 021 024)
Statement Upheld Special educational needs 26-Aug-2024
Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for her son within statutory timeframes. We found the Council at fault for significant delays. The Council has now offered a proportionate remedy and we are satisfied this is appropriate to recognise the injustice caused.
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Wychavon District Council (24 001 834)
Statement Closed after initial enquiries Enforcement 26-Aug-2024
Summary: We will not investigate this complaint about a planning application because the injustice does not warrant investigation.
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Cheshire East Council (24 002 182)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Miss X’s complaint about her father’s social worker. She says the social worker failed to keep her up to date with what was happening, failed to give her all the information she needed to make informed decisions, and failed to update her by email as requested. This is because there is insufficient evidence of fault. In addition, the alleged fault has not caused any significant injustice.
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Coventry City Council (24 002 455)
Statement Closed after initial enquiries School admissions 26-Aug-2024
Summary: We will not investigate this complaint the Council wrongly shared personal information about the complainant’s child. The Council has already apologised. Further investigation by the Ombudsman would not lead to a different outcome. We will also not investigate their complaint the Council has failed to provide their child a fulltime education. There is not enough evidence of fault to justify our involvement.
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Suffolk County Council (24 002 498)
Statement Upheld Special educational needs 26-Aug-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Lincolnshire County Council (24 002 781)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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Homer Lodge Nursing Home (24 002 781a)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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NHS Lincolnshire ICB (24 002 781b)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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Nottingham City Council (24 003 992)
Statement Closed after initial enquiries Assessment and care plan 26-Aug-2024
Summary: We will not investigate this complaint about how the Council reviewed a care needs assessment. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 004 167)
Statement Closed after initial enquiries Transport 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to award a Blue Badge. This is because there is insufficient evidence of fault by the Council.