Decision search
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Gloucester City Council (24 006 285)
Statement Closed after initial enquiries Council tax 27-Aug-2024
Summary: We will not investigate this complaint about the Council charging Mr X for council tax liability back to 2023 when he inherited a property and the exemption expired. It was reasonable for Mr X to challenge the liability for the property by appealing to the Valuation Tribunal.
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London Borough of Waltham Forest (24 005 424)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s business rates account. This is because an investigation will not usefully add to that already undertaken by the Council or lead to a different outcome.
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London Borough of Waltham Forest (24 006 581)
Statement Closed after initial enquiries Traffic management 27-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to install a no-right turn restriction near the complainant’s home. This is because there is insufficient evidence of fault by the Council.
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West Northamptonshire Council (24 007 562)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2024
Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to repair a large pothole. This is because it is reasonable for Mrs B to take the Council to court.
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King's Lynn & West Norfolk Council (24 007 292)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We will not investigate this complaint about business rates because the matter is subject to court proceedings.
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North Yorkshire Council (24 008 782)
Statement Closed after initial enquiries Council tax 27-Aug-2024
Summary: We will not investigate this complaint about Council tax as there is a right of appeal to a tribunal. Part of the complaint relates to Universal Credit which is out of our jurisdiction.
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London Borough of Hammersmith & Fulham (24 008 790)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Aug-2024
Summary: We will not investigate this complaint about housing benefit entitlement because there was a right of appeal to a tribunal. Part of the complaint has been remedied by the Council.
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Tendring District Council (24 008 708)
Statement Closed after initial enquiries Council tax support 27-Aug-2024
Summary: We will not investigate this complaint about Council tax support as the matter is out of time and there is a right of appeal to a Valuation Tribunal.
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South Tyneside Metropolitan Borough Council (24 008 714)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s allocation of a property to a third party and the loss of income he says the Council has suffered as a result. This is because the complaint is late and the issue did not cause Mr X significant personal injustice. The main injustice Mr X claims is a loss of income to the Council and this is an issue which indirectly affects ‘all or most’ of the people in the Council’s area. As such it is not subject to investigation.
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Bristol City Council (23 014 040)
Statement Upheld Assessment and care plan 26-Aug-2024
Summary: We uphold this complaint finding the Council at fault for not completing a carer’s assessment. This caused injustice to the complainant as distress, arising from uncertainty and frustration. The Council accepts these findings and has agreed to apologise.