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  • Epsom and St Helier University Hospital NHS Trust (23 006 822a)

    Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

    Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

  • Epsom and St Helier University Hospital NHS Trust (23 006 822b)

    Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

    Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

  • Lancashire County Council (24 000 617)

    Statement Closed after initial enquiries Parking and other penalties 27-Aug-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to withdraw a parking permit zone and the Council’s failure to respond to his correspondence about the matter. This is because there is insufficient evidence of fault.

  • Birmingham City Council (24 000 720)

    Statement Not upheld Other 27-Aug-2024

    Summary: Mr X complains the Council has failed to complete street cleaning in his and surrounding streets. Mr X says this causes a blockage when heavy rain occurs and is very frustrating. We have found no fault in the actions of the Council.

  • City of Wolverhampton Council (24 001 006)

    Statement Closed after initial enquiries Planning advice 27-Aug-2024

    Summary: We will not investigate this complaint about the planning advice the Council gave the complainant and its decision to take enforcement action. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.

  • Broxbourne Borough Council (24 003 065)

    Statement Closed after initial enquiries Allocations 27-Aug-2024

    Summary: We will not investigate Miss X’s complaint about the medical points awarded to her housing register application. This is because there is insufficient evidence of fault.

  • Gloucestershire County Council (24 003 564)

    Statement Closed after initial enquiries Other 27-Aug-2024

    Summary: We will not investigate this complaint about the way the Council carried out a contract tender exercise. We cannot achieve the outcome the complainant is seeking. Also, it is reasonable to expect the complainant to ask the courts to decide whether the Council has acted unlawfully.

  • London Borough of Barking & Dagenham (24 004 364)

    Statement Closed after initial enquiries Other 27-Aug-2024

    Summary: We will not investigate this complaint about the Council’s prevention of councillors raising concerns where there is already an open complaint. There is not enough evidence of fault in the Council’s action to justify an investigation.

  • Bracknell Forest Council (24 004 516)

    Statement Upheld Other 27-Aug-2024

    Summary: We will not investigate this complaint about the actions of the Council’s Children’s Service. That is because further investigation would not lead to a different outcome.

  • Hertfordshire County Council (24 004 756)

    Statement Upheld Special educational needs 27-Aug-2024

    Summary: We will not investigate Mrs X’s complaint about the Council’s failure to put in place speech and language therapy for her son. This is because the Council has offered a suitable remedy and it is unlikely we would recommend anything more.

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