Decision search
Your search has 50055 results
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Royal Borough of Kensington & Chelsea (24 008 899)
Statement Closed after initial enquiries Other 28-Oct-2024
Summary: We will not investigate Miss X’s complaint that the Council sent her a warning letter about the number of complaints she submitted. This is because there is insufficient evidence of fault and further investigation is unlikely to achieve any additional outcome.
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Surrey County Council (24 008 918)
Statement Closed after initial enquiries Special educational needs 28-Oct-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. The complaint is late, it was reasonable for the complainant to use their appeal rights, and there is no worthwhile outcome we could now achieve.
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London Borough of Merton (24 008 987)
Statement Closed after initial enquiries Allocations 28-Oct-2024
Summary: We will not investigate this complaint about how the Council handled matters relating to a housing application. There is no evidence of fault in how the Council deal with a medical assessment application, we can’t add to its investigation into how bids were managed, and the Housing Ombudsman is better placed to deal with complaints about the condition of the complainant’s property. Other issues happened too long ago.
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Milton Keynes Council (24 009 012)
Statement Closed after initial enquiries Friends and family carers 28-Oct-2024
Summary: We will not investigate this complaint about the Special Guardianship Order allowance paid to the complainant. This is because there is no evidence of fault on the Council’s part.
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Statement Closed after initial enquiries Traffic management 28-Oct-2024
Summary: We will not investigate this complaint that the Council’s actions led to a loss of business for Mr X. This is because he has the opportunity of obtaining a remedy by taking the matter to court so placing the complaint outside our jurisdiction.
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Nottingham City Council (24 011 971)
Statement Closed after initial enquiries Other 28-Oct-2024
Summary: We cannot investigate this complaint about a penalty fare. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council is not responsible for issuing the penalty fare and we have no jurisdiction to investigate the actions of a private company.
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Fenland District Council (24 012 276)
Statement Closed after initial enquiries Council tax 28-Oct-2024
Summary: We will not investigate this complaint about a Council tax premium because he can appeal to a Valuation Tribunal.
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Sanctuary Care Limited (24 008 511)
Statement Closed after initial enquiries Residential care 28-Oct-2024
Summary: We will not investigate Miss X’s complaint about the care provision to her late mother Ms Y and how the care provider dealt with her complaint. An investigation by us would not add to the care provider’s investigation, nor result in a different outcome. There is insufficient unremedied injustice to Miss X to warrant an investigation. We cannot achieve the negligence finding she seeks. We do not investigate care providers’ complaint-handling where we are not investigating the core issues which gave rise to the complaint.
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London Borough of Bexley (24 008 811)
Statement Closed after initial enquiries Allocations 28-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty when Miss X refused a final offer of accommodation. It was reasonable for her to ask for a statutory review of the Council’s decision.
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Welwyn Hatfield Borough Council (24 008 812)
Statement Closed after initial enquiries Other 28-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to remove historic restrictive covenants affecting the complainant’s property. We cannot require the Council to speed up this matter and therefore cannot achieve the outcome the complainant is seeking.