Decision search
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London Borough of Hillingdon (23 019 289)
Statement Upheld Homelessness 29-Oct-2024
Summary: Ms K complains the Council failed to provide suitable temporary accommodation. The Council was at fault and it has agreed a remedy.
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Environment Agency (23 020 104)
Statement Upheld Other 29-Oct-2024
Summary: Mrs B has complained that the Environment Agency has wrongly asked for an indemnity from her against the risk of harm caused by it cutting weeds. She also complained that it did not respond to her reports of flooding and damage. There is no fault in the Agency’s decisions. However, it did not always communicate with Mrs B properly and failed to direct her to its complaints process. This caused Mrs B distress and frustration. The Agency has apologised to Mrs B and as this is an appropriate remedy for her injustice.
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Royal Borough of Kingston upon Thames (23 020 135)
Statement Upheld Domiciliary care 29-Oct-2024
Summary: The Council accepted a care agency, acting on its behalf, failed to manage failed to Mr Y’s medication safely and that there were errors in care records, however, it failed to offer a remedy for injustice caused.
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Warwickshire County Council (24 011 803)
Statement Closed after initial enquiries Charging 28-Oct-2024
Summary: We will not investigate Ms X’s complaint about matters related to her late mother’s care. The complaint is late and there are no good reasons to consider it now.
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South Hams District Council (24 001 918)
Statement Upheld Planning applications 28-Oct-2024
Summary: On behalf of Mr X, Mr B complained the Council approved planning permission which meant Mr X is no longer able to access his field with the necessary agricultural machinery. We find the Council at fault for delays in the complaint handling process. The Council has agreed to pay Mr X £250 to remedy the injustice caused.
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London Borough of Camden (23 009 603)
Statement Not upheld Noise 28-Oct-2024
Summary: We have found no fault with how the Council applies its street entertainment policy or licensing regime to control noise from amplified noise. It takes enforcement action where necessary and possible.
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London Borough of Lambeth (23 011 920)
Statement Upheld Homelessness 28-Oct-2024
Summary: Mrs Y complained about the way the Council dealt with her homelessness and housing register applications. We have found fault by the Council, causing injustice, in: failing to tell Mrs Y about its decision to remove her husband from her application and her review rights; failing to follow the proper process in response to her request it reconsider the suitability of her temporary accommodation; and its poor complaint handling. The Council has agreed to remedy this injustice by; apologising to Mrs Y; making a payment to reflect the distress caused; and service improvements.
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Kent County Council (24 007 619)
Statement Closed after initial enquiries Special educational needs 28-Oct-2024
Summary: We will not investigate this complaint about the education provided for the complainant’s son when Mrs X withdrew him from school. This is because Mrs X appealed the Council’s decision the school place was suitable. This places the complaint outside our jurisdiction.
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Hampshire County Council (24 007 808)
Statement Closed after initial enquiries School transport 28-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council not writing an Education Health and Care Plan as agreed in an appeal settlement. She has not been caused any significant injustice.
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Nottingham City Council (24 007 883)
Statement Closed after initial enquiries Assessment and care plan 28-Oct-2024
Summary: We will not investigate this complaint about meeting adult social care needs. The complainant disagrees with the Council’s decision to reduce a package of care. There is not enough evidence of fault in how the Council made its decision. So it is unlikely an Ombudsman investigation would lead to a different outcome.