Decision search
Your search has 50055 results
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London Borough of Lambeth (24 007 899)
Statement Closed after initial enquiries Homelessness 28-Oct-2024
Summary: We will not investigate this complaint about the Council ending its homelessness duty to Mr X. It was reasonable for him to ask for a statutory review of the decision with further rights of appeal to the court.
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North Yorkshire Council (24 008 232)
Statement Upheld Antisocial behaviour 28-Oct-2024
Summary: We will not investigate Mr X’s complaint that the Council did not appropriately deal with a nuisance complaint made against him in a fair and balanced manner. This is because an investigation would not lead to any further findings or outcomes.
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Nottinghamshire County Council (24 008 308)
Statement Upheld Special educational needs 28-Oct-2024
Summary: We will not investigate Mrs X’s complaints about the Council's handling of her daughter’s special educational needs between 2019 and August 2023 because the complaints are late and I have seen no good reasons to exercise our discretion to investigate them. We will not investigate Mrs X’s concerns about the Council’s more recent actions because the Council has offered Mrs X £300 and we consider this a suitable remedy for Mrs X’s injustice.
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London Borough of Enfield (23 021 012)
Statement Upheld Homelessness 28-Oct-2024
Summary: Mrs X complained that the Council failed to provide her and her family with interim accommodation when she first presented as homeless and later placed them in unsuitable interim accommodation. We found the Council placed the family in unsuitable interim accommodation in a hotel for longer than the law allows. In recognition of the injustice caused, the Council has agreed to apologise to Mrs X and make a payment to her.
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Devon County Council (23 021 501)
Statement Upheld Special educational needs 28-Oct-2024
Summary: Ms X complains the Council failed to deliver on its promise of providing extra funding for her child’s education and it has failed to communicate with her effectively with regards to the matter. The Council is at fault and it has agreed to remedy the injustice caused to Ms X and to Y. The Council has also agreed to implement service improvements.
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Essex County Council (24 000 170)
Statement Upheld Other 28-Oct-2024
Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.
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Essex Partnership University Foundation Trust (24 000 170a)
Statement Not upheld Mental health services 28-Oct-2024
Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.
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NHS Suffolk and North East Essex ICB (24 000 170b)
Statement Not upheld Mental health services 28-Oct-2024
Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.
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London Borough of Croydon (24 004 439)
Statement Closed after initial enquiries Council tax support 28-Oct-2024
Summary: We will not investigate this complaint about Council tax as the matter has been remedied.
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London Borough of Harrow (24 005 504)
Statement Closed after initial enquiries Other 28-Oct-2024
Summary: We will not investigate this complaint about an alledged failure by the Council to take tougher enforcement action against contraventions to traffic parking restrictions. This is because the Council’s enforcement practices are consistent with the applicable traffic management legislation and policy frameworks. There is insufficient evidence of fault to warrant investigation of the issues.