Decision search
Your search has 50055 results
-
Stevenage Borough Council (24 010 989)
Statement Closed after initial enquiries Planning applications 29-Oct-2024
Summary: We will not investigate this complaint about planning delays and a refusal of a planning application as there is a right of appeal to a Planning Inspector.
-
London Borough of Waltham Forest (24 011 584)
Statement Closed after initial enquiries Parking and other penalties 29-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to grant consent for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
-
Leicestershire County Council (24 013 270)
Statement Closed after initial enquiries Highway repair and maintenance 29-Oct-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Northumberland County Council (24 013 289)
Statement Closed after initial enquiries Highway repair and maintenance 29-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to determine the Council’s liability for the damage to his car.
-
Cumberland Council (24 013 351)
Statement Closed after initial enquiries Other 29-Oct-2024
Summary: We will not investigate this complaint about the Council’s delay in providing information to Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of injustice to warrant an Ombudsman investigation.
-
Colchester City Council (24 002 414)
Statement Not upheld Other 29-Oct-2024
Summary: X complained about a letter they received from the Council which they say left them scared. We decided not to investigate this complaint further, as we were unlikely to find fault, recommend a remedy or reach any other meaningful outcome.
-
Sheffield City Council (23 015 273)
Statement Upheld Assessment and care plan 29-Oct-2024
Summary: Mrs Y complains about how the Council dealt with her mother’s National Health Service(NHS) joint package of health and social care and her care charges. There was fault by the Council which caused injustice to Mrs X and Mrs Y. The Council has agreed to remedy the outstanding injustice caused to Mrs Y.
-
Cannock Chase District Council (23 017 466)
Statement Closed after initial enquiries Trees 29-Oct-2024
Summary: We will not investigate this complaint about the Council failing to maintain trees properly. There is not enough evidence of fault to justify our involvement.
-
London Borough of Lambeth (23 017 860)
Statement Upheld Homelessness 29-Oct-2024
Summary: The Council was at fault for delay providing temporary accommodation because of which Ms X and her children experienced the distress of eviction. The Council was also at fault for leaving Ms X and her family in bed and breakfast accommodation for nine weeks longer than the six weeks allowed in law. This caused Ms X avoidable financial loss and the whole family significant distress. The Council has agreed to apologise and make payments to Ms X to remedy this injustice. The Council should update us on its progress against its Housing Needs Service Improvement Plan.
-
Suffolk County Council (23 017 875)
Statement Upheld Child protection 29-Oct-2024
Summary: Ms X complained about the Council’s failure to ensure suitable support and accommodation was available when she moved to a different council area in a crisis situation involving her daughter. We found the Council was at fault because it did not make the referral when it said it would. The Council has already apologised, and this is an appropriate remedy for the distress experienced by Ms X. We found no evidence the Council told Ms X to move to the new area.