Decision search
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Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council considered a planning application. There is no significant injustice to Mr X.
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Somerset Care Limited (24 008 809)
Statement Closed after initial enquiries Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Statement Upheld Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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NHS Somerset Integrated Care Board (24 008 809b)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Leicester City Council (24 009 216)
Statement Closed after initial enquiries Homelessness 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the tenancy offered to her mother, Mrs Y. There is a conflict of evidence and further investigation by us would not lead to a different outcome.
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North Tyneside Metropolitan Borough Council (24 009 438)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to carry out due diligence before starting on a major development project close to the complainant’s home. We consider there is no worthwhile outcome achievable by our investigation.
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Wokingham Borough Council (24 009 577)
Statement Upheld Child protection 28-Nov-2024
Summary: We have upheld this complaint because the Council delayed implementing actions it agreed after considering a complaint from Mr X under the statutory children’s complaints procedure. The Council has agreed to implement the actions within one month and apologise to Mr X for not doing so sooner.
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Wiltshire Council (24 009 603)
Statement Closed after initial enquiries Special educational needs 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about Special Educational Needs provision and the content of an Education, Health and Care (EHC) Plan. There is insufficient evidence of fault and Ms X has a right of appeal to a tribunal if she is unhappy with the content of the EHC Plan.
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Birmingham City Council (24 009 661)
Statement Closed after initial enquiries Assessment and care plan 28-Nov-2024
Summary: We will not investigate this complaint about a report the Council submitted to a mental health tribunal. We could not achieve a meaningful outcome by investigating the matter.
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Statement Closed after initial enquiries Charging 28-Nov-2024
Summary: We will not investigate this complaint about adult social care charges. There is not enough evidence of fault to justify our involvement.