Decision search
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Essex County Council (24 017 233)
Statement Upheld Special educational needs 14-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Newham (24 017 569)
Statement Closed after initial enquiries Parking and other penalties 14-Jan-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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London Borough of Harrow (24 015 086)
Statement Closed after initial enquiries Transport 14-Jan-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the complainant will make a new application.
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London Borough of Southwark (24 015 210)
Statement Closed after initial enquiries Other 14-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a subject access request. This is because the Information Commissioner is better placed to deal with the matter.
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Surrey County Council (23 012 642)
Statement Upheld Special educational needs 14-Jan-2025
Summary: Miss X complains about the handling of her child, Child Y’s education since July 2021. Part of Miss X’s complaint is late and we cannot investigate concerns about a lack of special educational provision, or alternative educational provision when appeal rights are available. The Council took longer than it should to notify Miss X of its decision to maintain Child Y’s Education, Health and Care (EHC) plan. The Council has agreed to apologise and make a remedy payment to Miss X for the injustice caused by this delay.
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Southampton City Council (23 014 153)
Statement Upheld Friends and family carers 14-Jan-2025
Summary: The Council was at fault for the support it offered Mrs B while she privately fostered a child. It delayed her financial support and the child’s support plan. And it failed to do a safeguarding investigation after saying it would. It has agreed to apologise to Mrs B and will pay her a symbolic financial remedy to recognise her injustice. It will also take steps to improve its service.
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Royal Borough of Kensington & Chelsea (23 014 464)
Statement Upheld Allocations 14-Jan-2025
Summary: Ms X complained about how the Council handled her homelessness and housing case. She also complained about the Council’s delays and failure to resolve all the disrepair issues at her temporary accommodation. There were some faults by the Council which caused injustice to Ms X. The Council will take action to remedy the injustice caused.
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Slough Borough Council (23 016 571)
Statement Upheld Special educational needs 14-Jan-2025
Summary: There was fault by the Council in failing to secure all the special educational provision on Y’s Education, Health and Care Plan between September 2023 and July 2024 causing a loss of educational provision. Complaint handling was not in line with the Council’s procedures, causing avoidable distress and time and trouble. The Council will apologise, make payments for Y and Ms X and will remind officers about their discretion to accept late requests from a complainant to escalate to the final stage of the complaints’ procedure.
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London Borough of Hillingdon (23 016 587)
Statement Upheld Assessment and care plan 14-Jan-2025
Summary: Miss X complained about the Council’s lack of action when she reported serious concerns for her brother, Mr Y. She said there have been significant delays which are ongoing. We find the Council was at fault. This caused significant distress to Miss X and Mr Y. We make several recommendations to address this injustice caused by fault.
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London Borough of Harrow (23 019 978)
Statement Upheld Homelessness 14-Jan-2025
Summary: Miss X complains the Council unreasonably refused to remedy the time she and her family were in bed and breakfast accommodation and made offers of unsuitable accommodation. The Ombudsman finds fault with the Council for its handling of Miss X’s homelessness case, and for its failure to properly consider her complaint under the complaints process. The Council has agreed to pay Miss X financial remedies and carry out service improvements.