Decision search
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Statement Upheld School admissions 14-Jan-2025
Summary: Mr X complained the admission authority gave him misleading information about a letter to support his child Y’s application and about how it made its decision not to offer them a place at the School. Mr X further complained the appeal panel did not properly consider the additional evidence he provided when it decided not to uphold his appeal. There was fault in the admissions appeal panel which caused Mr X and Y uncertainty about whether their appeal was properly heard. The admission authority will apologise to Mr X and hold a new appeal hearing and provide training for its clerk and panel members.
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Lancashire County Council (24 004 832)
Statement Upheld School admissions 14-Jan-2025
Summary: Miss B says the appeal panel failed to properly consider her school admissions appeal. There was fault in how the appeal panel approached stage one but that did not affect the outcome of the appeal. A reminder to appeal panel members and clerks is therefore satisfactory remedy.
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London Borough of Haringey (24 006 210)
Statement Not upheld Other 14-Jan-2025
Summary: Mrs B complained that the Council had delayed in taking action against the owner of the neighbouring property which was in a state of disrepair and causing damage to her property. We have not found fault with the actions of the Council.
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Eastbourne Borough Council (24 006 717)
Statement Not upheld Homelessness 14-Jan-2025
Summary: We have discontinued our investigation into Miss B’s complaint the Council placed her in accommodation which was unsuitable for her family’s medical needs. Miss B has now accepted an offer of suitable accommodation from the Council so further investigation would not lead to a different outcome.
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Buckinghamshire Council (24 007 915)
Statement Closed after initial enquiries Council tax 14-Jan-2025
Summary: We will not investigate Ms X’s complaint about council tax liability. There is a right of appeal to the Valuation Tribunal and it is reasonable for Ms X to use it.
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Devon County Council (24 008 672)
Statement Closed after initial enquiries Child protection 14-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the accuracy of Council records. This is because the matter has either been considered in court or could reasonably be raised in court.
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Swale Borough Council (24 008 902)
Statement Closed after initial enquiries Planning applications 14-Jan-2025
Summary: We will not investigate this complaint about planning permission as there is no evidence of fault by the Council.
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Devon County Council (24 010 063)
Statement Upheld Special educational needs 14-Jan-2025
Summary: Miss X complained the Council failed to meet statutory timescales for carrying out an Education, Health and Care (EHC) assessment for her son, Y. We find the Council was at fault in failing to meet the timescales. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Leicester City Council (24 011 466)
Statement Closed after initial enquiries Special educational needs 14-Jan-2025
Summary: We will not investigate Ms X’s complaint about delay by the Council in issuing an Education, Health and Care Plan for her child following a review. This is because an investigation by us would not likely lead to a different outcome.
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Essex County Council (24 012 075)
Statement Upheld Special educational needs 14-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.