Decision search
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Maidstone Borough Council (24 004 499)
Statement Upheld Refuse and recycling 15-Jan-2025
Summary: Mr X complained the Council’s contractor failed to collect his garden waste for several months. He also says the Council failed to revise his garden waste subscription. We find the Council was at fault for its delay in updating Mr X’s subscription for his garden waste collections. The Council has agreed to our recommendation to apologise to Mr X for his injustice.
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London Borough of Lewisham (24 006 239)
Statement Upheld Disabled facilities grants 15-Jan-2025
Summary: Ms X complains about how the Council handled her application for a Disabled Facilities Grant (DFG) for home adaptations. We have concluded our investigation having made a finding a fault. The Council acknowledged delays in completing the necessary adaptations and failing to communicate effectively with Ms X throughout the process. While the Council has taken some steps to remedy the situation, there was scope to increase its remedy offer. The Council has agreed to our recommendations.
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London Borough of Redbridge (24 008 099)
Statement Upheld Homelessness 15-Jan-2025
Summary: Miss X complains about the Council’s actions after following her homelessness. We have concluded our investigation having made a finding of fault. The Council placed Miss X in emergency accommodation that was not suitable for occupation at the time. I did not find fault with the Council’s initial response to Miss X’s homelessness, nor the Council’s actions in response to the protection of Miss X’s possessions. While we found fault, we did not consider there was scope for further personal remedy or service improvement recommendations; the Council had already offered a fair and proportionate remedy for the injustice caused and no further action is necessary.
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St Helens Metropolitan Borough Council (24 010 529)
Statement Closed after initial enquiries Fostering 15-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her contact with her grandchild. This is because the complaint is late. We are unlikely to add anything to the investigation the Council carried out or achieve the outcome Mrs X wants, even if we exercised discretion to investigate this late complaint,
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Royal Borough of Kingston upon Thames (24 010 946)
Statement Closed after initial enquiries Other 15-Jan-2025
Summary: We will not investigate this complaint about the Council asking a neighbour to photograph the complainant and her home. It is unlikely that further investigation will lead to a different outcome. And it is reasonable to expect the complainant to raise their concerns with the Information Commissioner.
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East Sussex County Council (24 012 899)
Statement Closed after initial enquiries Looked after children 15-Jan-2025
Summary: We will not investigate Mr X’s complaint about the actions of children’s services regarding the care of his child. This is because his complaint is made late and I see no good reason to exercise discretion and investigate it now.
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Maidstone Borough Council (24 012 947)
Statement Closed after initial enquiries Refuse and recycling 15-Jan-2025
Summary: We will not investigate this complaint about missed recycling waste collections and a replacement bin. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice, and an investigation would not achieve any other worthwhile outcome.
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Liverpool City Council (24 012 995)
Statement Closed after initial enquiries Child protection 15-Jan-2025
Summary: We will not investigate this complaint about alleged slander or libel by a social worker against Mr X. These are matters only a court can decide, so it would be reasonable for him to use his right to go to court.
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Sefton Metropolitan Borough Council (24 013 023)
Statement Closed after initial enquiries Planning applications 15-Jan-2025
Summary: We will not investigate this complaint about planning permission as there is no evidence of fault by the Council.
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Middlesbrough Borough Council (24 013 230)
Statement Closed after initial enquiries Other 15-Jan-2025
Summary: We will not investigate this complaint that the Council has failed to implement all of the recommendations made in response to a complaint under the statutory procedure for complaints about children’s services. This is because the failure to do so has not caused the complainant so significant an injustice as to warrant investigation, and our intervention would not lead to a different outcome.