Decision search
Your search has 50934 results
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Cera Care Operations Limited (24 016 392)
Statement Closed after initial enquiries Other 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about his wife’s care provider refusing to answer his messages and emails, and about the care provider changing his wife’s care team and call times. This is because his complaint can be considered by the Parliamentary and Health Service Ombudsman.
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St Helens Metropolitan Borough Council (24 016 416)
Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s safeguarding of a child. The Court is considering the child’s care arrangements, and we cannot investigate issues a Court is considering.
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London Borough of Newham (24 016 455)
Statement Upheld Other 10-Mar-2025
Summary: We will not investigate this complaint about the Council’s delays in handling events on a Penalty Charge Notice. This is because the Council has agreed to an appropriate remedy for the injustice caused. We are satisfied with the actions the Council proposes to take, and it is unlikely an investigation would achieve anything further.
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Cheshire West & Chester Council (24 016 527)
Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice issued by the Council for driving in a bus lane. This is because Mr X had a right of appeal to the Traffic Penalty Tribunal. We will not investigate the remainder of the complaint because an investigation is unlikely to achieve any additional outcome.
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Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.
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Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.
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Brighton & Hove City Council (24 016 788)
Statement Closed after initial enquiries Noise 10-Mar-2025
Summary: We will not investigate Mx Y’s complaint about the Council’s licensing panel decision on the licence of a nearby premises, that it failed to deal with noise nuisance from the premises, failed to visit the premises when noise was being reported, and failed to deal with a letter sent by the premise’s owners to those raising noise complaints. Mx Y had a right of appeal to the Magistrates Court against the panel decision which it was reasonable for her to have used. The complaints about Environmental Health (EH) officers’ actions and the premises owner’s letter are late and there are no good reasons for us to investigate them now. Even if we exercised discretion to consider the late complaint about EH officers, there is not enough evidence of fault to warrant us investigating.
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Sefton Metropolitan Borough Council (24 016 857)
Statement Closed after initial enquiries Other 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a private business because he was concerned it damaged his property. This is because the complaint is late, and I have seen no good reason it could not have been made sooner.
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London Borough of Bromley (24 016 949)
Statement Closed after initial enquiries Enforcement 10-Mar-2025
Summary: We will not investigate this complaint about the way the Council investigated the complainant’s reports of a breach of planning control and noise nuisance. There is not enough evidence of fault in the Council’s actions and further investigation is unlikely to lead to a different outcome.
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City of Bradford Metropolitan District Council (24 016 971)
Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to introduce charges for residents’ parking permits on the street where he lives. This is because there is insufficient evidence of fault by the Council to warrant an investigation.