Decision search
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Essex County Council (24 013 546)
Statement Upheld Highway repair and maintenance 07-Mar-2025
Summary: Miss X complained about the Council’s delay repairing the footpath outside her home and about the Council’s handling of her complaint. While its approach to the footpath repair was not fault, we find the Council at fault for failing to make reasonable adjustments when responding to Miss X’s complaint. This caused her avoidable difficulty understanding the response. The Council has agreed to apologise and make a service improvement.
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London Borough of Merton (24 015 994)
Statement Closed after initial enquiries Assessment and care plan 07-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council charging his grandmother for her care placement. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.
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Bury Metropolitan Borough Council (24 016 262)
Statement Closed after initial enquiries Special educational needs 07-Mar-2025
Summary: We will not investigate Miss X complaint about her child B, not receiving an education. B is not of compulsory school age. And it is reasonable to expect Miss X to have appealed the Council’s decision to cease an Education Health and Care Plan.
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London Borough of Harrow (24 016 316)
Statement Closed after initial enquiries Transport 07-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she is not eligible for a blue badge. This is because there is insufficient evidence of fault.
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Liverpool City Council (24 016 507)
Statement Closed after initial enquiries Assessment and care plan 07-Mar-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Stevenage Borough Council (24 017 184)
Statement Closed after initial enquiries Allocations 07-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 017 204)
Statement Closed after initial enquiries Special educational needs 07-Mar-2025
Summary: We will not investigate this complaint the Council failed to ensure the complainant’s child has access to suitable educational provision. Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the complaint outside the Ombudsman’s jurisdiction.
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Suffolk County Council (24 017 443)
Statement Closed after initial enquiries Child protection 07-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern relating to the complainant’s children. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
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East Sussex County Council (24 017 458)
Statement Upheld Charging 07-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council charging for social care provided. A further investigation by us would not lead to a different outcome.
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St Helens Metropolitan Borough Council (24 017 910)
Statement Closed after initial enquiries Planning applications 07-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.