Decision search
Your search has 53256 results
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Leeds City Council (25 003 894)
Statement Closed after initial enquiries Other 30-Jul-2025
Summary: We cannot investigate this complaint about the use of a light at a Council social housing property as it is not within our remit.
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Central Bedfordshire Council (25 003 930)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jul-2025
Summary: We will not investigate this complaint that the Council mis-advised the complainant about making a new housing benefit leading to rent arrears. This is because there is insufficient evidence of fault by the Council.
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Transport for London (25 004 290)
Statement Closed after initial enquiries Parking and other penalties 30-Jul-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal.
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Staffordshire County Council (25 007 914)
Statement Closed after initial enquiries School admissions 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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London Borough of Hackney (25 008 688)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council not providing information he has requested about Council spending. This is because Mr B may complain to the Information Commissioner, and if needed, appeal to the tribunal.
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Isle of Wight Council (24 008 487)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Mr X complained about how the Council handled his son, A’s, Education and Health Care needs assessment following an Order the Special Educational Needs and Disabilities Tribunal made in May 2024. We found the Council was at fault for the delay in finalising A’s needs assessment. The Council agreed to pay Mr X £300 to recognise the uncertainty the delay caused him.
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London Borough of Southwark (24 014 256)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing case, the actions of an occupational therapist, and that her representative was excluded from meetings and being involved. This is because the accepted fault did not cause any significant injustice. In addition, there is insufficient evidence of fault, and an investigation would not lead to any further findings or outcomes.
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Kirklees Metropolitan Borough Council (24 014 867)
Statement Upheld Assessment and care plan 29-Jul-2025
Summary: Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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London Borough of Camden (24 015 788)
Statement Upheld Homelessness 29-Jul-2025
Summary: Mr D complained the Council left him in unsuitable temporary accommodation. I have found fault by the Council, it has agreed to pay Mr D £450 for the three months delay moving him to suitable temporary accommodation.
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London Borough of Harrow (24 016 628)
Statement Not upheld Transport 29-Jul-2025
Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.