Decision search
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Shropshire Council (25 018 048)
Statement Closed after initial enquiries Child protection 04-Dec-2025
Summary: We will not investigate Mrs X’s complaint about the conduct of a social worker. This is because another body is better placed to consider the matter and because we cannot achieve the outcome she seeks.
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London Borough of Croydon (25 019 344)
Statement Closed after initial enquiries Parking and other penalties 04-Dec-2025
Summary: We will not investigate Miss B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Buckinghamshire Council (25 019 985)
Statement Upheld Special educational needs 04-Dec-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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London Borough of Bromley (25 020 088)
Statement Closed after initial enquiries Other 04-Dec-2025
Summary: We cannot investigate this complaint about a court report. The law prevents us from investigating what happens in court.
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Staffordshire County Council (25 020 816)
Statement Closed after initial enquiries Highway repair and maintenance 04-Dec-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain a highway. This is because this complaint is late and it is reasonable for Mr B to take the Council to court.
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North Yorkshire Council (25 008 513)
Statement Closed after initial enquiries Charging 03-Dec-2025
Summary: Mr A complains his mother’s estate has been invoiced for a care home stay which should have been covered by discharge to assess funding. He also complains his mother was not referred to the Integrated Care Board for continuing healthcare funding. We will not investigate this complaint because an investigation is unlikely to find fault with the Council. The NHS Trust has not yet had an opportunity to respond to Mr A’s complaint.
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York and Scarborough Teaching Hospitals NHS Foundation Trust (25 008 513a)
Statement Closed after initial enquiries Hospital acute services 03-Dec-2025
Summary: Mr A complains his mother’s estate has been invoiced for a care home stay which should have been covered by discharge to assess funding. He also complains his mother was not referred to the Integrated Care Board for continuing healthcare funding. We will not investigate this complaint because an investigation is unlikely to find fault with the Council. The NHS Trust has not yet had an opportunity to respond to Mr A’s complaint.
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Birmingham City Council (24 021 047)
Statement Upheld Charging 03-Dec-2025
Summary: Mr X complained about how the Council handled his mother’s, Ms Y, residential placements’ care fees and its poor communication with him. There were some faults with how the Council dealt with Ms Y’s residential care fees, its poor communication with Mr X and delays with its complaint handling. This caused injustice to Mr X and Ms Y. The Council will take action to remedy the injustice caused.
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Cheshire East Council (24 021 651)
Statement Upheld Drainage 03-Dec-2025
Summary: Mrs X complained about the Council’s failure to resolve flooding of her property. We found fault in the way the Council responded to Mrs X’s flooding reports. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and hold a meeting with Mrs X to provide her with clear and accurate information about the Council’s plans for the area affected by the flooding. The Council has also agreed to carry out some service improvements.
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London Borough of Haringey (24 021 776)
Statement Upheld Assessment and care plan 03-Dec-2025
Summary: Miss X complains the Council failed to arrange a day centre placement for her son, Mr Y. She also complains about the Council’s poor communication. The Council failed to arrange a day centre placement for Mr Y after it was approved in April 2024 until March 2025. It then provided a reduced number of days. This is fault. The Council failed to properly communicate with Miss X. This also amounts to fault. The delays caused distress and frustration and Mr Y missed out on a day centre placement for nearly a year. The Council agreed to apologise to Miss X and Mr Y and make payments to recognise the distress and harm caused and loss of provision.