Decision search
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London Borough of Haringey (24 018 131)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care Plan. She says this impacted her child’s education, emotional wellbeing and caused financial strain. We find the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Ms X.
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Devon County Council (24 018 464)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an EHC needs assessment during 2024. She also complained the Council failed to provide Y with an education after Y was unable to attend school during the needs assessment period. The Council was at fault. It delayed issuing Y’s EHC Plan by seven weeks and failed to put alternative provision in place for Y between May and November 2024 when school was not accessible to them. The Council agreed to apologise and make payments to recognise Y’s loss of education and the distress caused.
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Kingston Upon Hull City Council (24 019 335)
Statement Not upheld Refuse and recycling 30-Jul-2025
Summary: Mr X complained about the position the Council places his bin after it is emptied. We decided to end our investigation as further investigation would not lead to a different outcome than the Council already provided and there is insufficient significant personal injustice to warrant further investigation.
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Transport for London (24 019 589)
Statement Closed after initial enquiries Licensing 30-Jul-2025
Summary: We will not investigate this complaint about taxi licensing because we cannot achieve the outcome Mr Y is seeking and the court is better placed to consider the complaint.
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Birmingham City Council (24 020 581)
Statement Upheld Homelessness 30-Jul-2025
Summary: Miss X complains the Council placed her in unsuitable housing. The Council placed Miss X in unsuitable housing. Miss X and her family had to live in unsuitable housing for 5 months. The Council should apologise and pay Miss X £1,250.
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West Lancashire Borough Council (24 021 185)
Statement Not upheld Enforcement 30-Jul-2025
Summary: X complained that the Council decided not to take enforcement action against a development it had previously refused to grant planning permission. We completed our investigation because there was no fault in the way the planning enforcement decision was made.
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Dudley Metropolitan Borough Council (24 022 184)
Statement Upheld Other 30-Jul-2025
Summary: Mrs X complained the Council unreasonably declined to carry out an assessment of her child’s needs under section 17 of the Children Act 1989. She says the Council’s actions caused her avoidable distress and have potentially denied her child access to services to which they may be entitled. We found fault by the Council. The Council has agreed to apologise to Mrs X and consider her complaint further via the children’s statutory complaints process.
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Birmingham City Council (24 022 415)
Statement Closed after initial enquiries Safeguarding 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding investigation and the actions of a day centre. There is insufficient evidence of fault that would justify us investigating the complaint further.
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Gloucestershire County Council (24 022 535)
Statement Upheld Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint that the Council delayed carrying out an Education, Health and Care needs assessment. The Council has accepted there were delays connected with a shortage of educational psychologists. It has now agreed to suitable remedies.
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London Borough of Bexley (24 022 941)
Statement Closed after initial enquiries Commercial and contracts 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s support for tenants living in her property because there is no worthwhile outcome achievable. Further, it is reasonable for Ms X to take court action in relation to any rent arrears or to obtain vacant possession.