Decision search
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Sevenoaks District Council (24 014 534)
Statement Upheld Private housing 30-Jul-2025
Summary: Mrs X complained the Council wrongly issued a prohibition order against her and her husband, which it later revoked, to stop them renting out a property they own. The Council was at fault in how it recorded its decision to revoke the order, but this did not cause Mrs X a significant personal injustice. The Council will remind staff they must keep suitable records of their decision making when they decide to revoke a prohibition order where the person has not completed all the repairs listed in the order.
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Greensleeves Homes Trust (24 014 764)
Statement Upheld Residential care 30-Jul-2025
Summary: Mrs X complained that the care provider failed to safeguard her elderly mother Mrs A against abuse by a carer and also failed to take appropriate action afterwards. The evidence shows the care provider was at fault; the actions of the carer caused Mrs A significant distress and the care provider did not respond properly. The care provider will now take action to recognise Mrs A’s distress and review its processes for responding to allegations.
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Bournemouth, Christchurch and Poole Council (24 014 799)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Ms X complained the Council missed deadlines in her sons Education, Health and Care Plan and the communication has been poor. This has caused distress and her son to miss education. The Council has accepted fault and has offered a package of remedies.
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London Borough of Waltham Forest (24 015 102)
Statement Upheld Homelessness 30-Jul-2025
Summary: Miss X complained the Council failed to provide her family with suitable temporary accommodation under its homelessness duties. The Council accepted fault when it investigated Miss X’s complaint, in that it failed to consider suitability of accommodation and took too long to respond to the complaint. The Council apologised and paid a financial remedy. After our investigation, it agreed to offer a further financial remedy for the injustice caused. It will also issue staff reminders and decide any changes needed to its processes to avoid the same faults in future.
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Wyndham Court Limited (24 015 295)
Statement Upheld Residential care 30-Jul-2025
Summary: Mrs X complained that the care provided by the Care Home was poor and did not meet her father’s needs as an elderly person with dementia. We found fault with the Home in that Mr Y’s care plan was not reviewed and updated when incidents occurred or his needs changed. This caused injustice to Mrs X and Mr Y in terms of uncertainty, distress, and unmet needs. The Care Provider has agreed to our recommendations to remedy this injustice.
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Cheshire East Council (24 015 527)
Statement Not upheld Alternative provision 30-Jul-2025
Summary: Ms X complained the Council failed to provide her child with education when they did not attend school due to anxiety, from May 2023 to date. We cannot investigate the period after November 2023 when the Council issued an Education, Health and Care Plan which Ms X appealed. The loss of education is too closely linked to the matters subject to appeal. For the period May to November 2023, we have found no fault.
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Royal Borough of Greenwich (24 003 320)
Statement Closed after initial enquiries Noise 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance from a neighbouring nursery business. There is insufficient evidence of fault which would warrant an investigation.
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Kingston Upon Hull City Council (24 003 617)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (24 003 617a)
Statement Upheld Education, health and care plans 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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Guildford Borough Council (24 003 700)
Statement Not upheld Enforcement 30-Jul-2025
Summary: Mr X complained about the way the Council handled planning matters relating to neighbouring properties on his street. We have not found the Council at fault.