Decision search
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Leicestershire Partnership NHS Trust (25 005 913c)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Sandwell Metropolitan Borough Council (24 017 355)
Statement Upheld Special educational needs 05-Dec-2025
Summary: Ms C complained about the Council’s handling of her son’s (X) education when he stopped attending his school placement, and delays in the EHC plan process. We found fault by the Council for causing significant delays in the statutory process and its failure to ensure X received an appropriate education in 2024. The Council will apologise and make payment to acknowledge the impact its faults had on Ms C and X.
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Norwich City Council (24 019 272)
Statement Upheld Homelessness 05-Dec-2025
Summary: Mr X complained the Council failed to provide him with interim accommodation when he became homeless. We found the Council at fault for this, causing Mr X significant injustice as he had to sleep rough. We are satisfied the Council has taken appropriate and positive steps towards improvements in this area. The Council has agreed to apologise to Mr X and make a symbolic payment to acknowledge his injustice.
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Sheffield City Council (24 019 982)
Statement Upheld Residential care 05-Dec-2025
Summary: There was significant fault on the part of the Council’s commissioned care provider which caused considerable injustice to the late Mr X. The Council has acknowledged the failings by the care provider and overseen service improvements and will now make a payment to acknowledge the distress and anxiety caused to Mr X’s sister Mrs Y.
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Forest House Surgery (25 005 913d)
Statement Closed after initial enquiries General practice 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Statement Closed after initial enquiries General practice 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Transport for London (25 006 861)
Statement Closed after initial enquiries Traffic management 05-Dec-2025
Summary: We will not investigate this complaint about Transport for London’s refusal to refund Mr X’s payments for driving in the ultra-low emission zone since 2022. This is because there is not enough evidence of fault by Transport for London in making the charges. The Authority accepts it wrongly awarded Mr X an exemption from paying the charge, but this did not cause Mr X injustice.
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London Borough of Southwark (25 009 057)
Statement Closed after initial enquiries Homelessness 05-Dec-2025
Summary: We cannot investigate this complaint about the outcome of Mr X’s homeless application. This is because Mr X had an appeal right, and it would have been reasonable for Mr X to use this appeal right to the County Courts. Nor will we look at the remainder of Mr X’s complaint because further investigation would not lead to a different outcome.
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Isle of Wight Council (25 009 160)
Statement Closed after initial enquiries Special educational needs 05-Dec-2025
Summary: We will not investigate this complaint about the Council amending Miss Y’s Education, Health and Care Plan. We do not have the power to investigate the complaint as Ms X has appealed to the Tribunal.
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London Borough of Lewisham (25 009 175)
Statement Closed after initial enquiries Homelessness 05-Dec-2025
Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It was reasonable for Miss X to seek a review of the Council’s accommodation offer and its decision to end the homelessness duty.