Decision search
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Hampshire County Council (24 011 862)
Statement Upheld Special educational needs 02-Jun-2025
Summary: The Council accepted it failed to provide Miss X’s child, Y, with an education from September 2023 to April 2024, and then failed to attempt to secure alternative provision for Y. This resulted in Y missing two terms of education and caused Miss X distress and frustration. The Council has offered to make a payment to Miss X. I am satisfied with the Council’s proposed remedy.
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London Borough of Lambeth (24 012 786)
Statement Upheld Other 02-Jun-2025
Summary: LGSCO finds the Council was at fault for failing to consider Ms X’s needs arising from her disability when replacing her shower. The Housing Ombudsman finds maladministration in the Council’s handling of Ms X’s reports of repairs. Both Ombudsmen find fault in the Council’s complaint handling. To remedy the injustice to Ms X, the Council has agreed to apologise, replace Ms X’s shower, make payments and act to improve its service.
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Tameside Metropolitan Borough Council (24 012 929)
Statement Upheld School transport 02-Jun-2025
Summary: Ms X complained about the Council’s handling of her transport application, and for awarding a personal transport budget. She said this was not suitable to arrange private taxis and she has had to transport her child to school, causing significant difficulties to the family. We found the Council at fault for its communication and the way it provided a personal transport budget. The Council has now agreed to arrange home to school transport for her child. The Council has agreed to apologise, make a symbolic payment to recognise the remaining injustice, and take action to prevent recurrence of fault.
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Wirral Metropolitan Borough Council (24 013 016)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Mr X complained the Council incurred delays in providing an Education, Health and Care Plan for his son. Mr X says the Council’s actions caused avoidable distress and frustration and hindered his son’s access to appropriate support and provision. We found fault by the Council. The Council has agreed to issue the final Education, Health and Care Plan and provide an apology and financial remedy to Mr X. The Council has also agreed to provide regular reports to Cabinet and other appropriate senior committees regarding the progress made by its Special Educational Needs and Disabilities service following its restructure, investment and recruitment measures.
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Statement Not upheld Residential care 02-Jun-2025
Summary: Mr Z, on behalf of his father Mr X, complained that the quality of care at Woodland Grove Care Home, Loughton fell below acceptable standards and that there was a lack of communication. There is no evidence of fault in how the care provider dealt with end of life issues, falls and hydration for Mr X.
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Devon County Council (24 014 095)
Statement Upheld Alternative provision 02-Jun-2025
Summary: Miss X complained the Council failed to provide her son with alternative provision while he was unable to attend school. We found the Council’s failure to ensure Y receive a suitable full time education or alternative provision from September to November 2024 is fault. This fault meant Y received a very limited education between September and November 2024, which was a key stage in his school career. The Council will apologise and make payments to Miss X and Y.
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Stockport Metropolitan Borough Council (24 002 642)
Statement Closed after initial enquiries Looked after children 02-Jun-2025
Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.
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Devon County Council (24 006 199)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Ms X complains the Council has failed to provide any provision detailed in Section F of her son Y’s Education, Health and Care Plan, and has missed three opportunities to book his GCSE exams. We find fault with the Council for failing to provide the provision and have recommended a payment for the frustration and distress caused to Ms X and Y.
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Manchester City Council (24 010 186)
Statement Not upheld Other 02-Jun-2025
Summary: Mr X complained the Council inadequately responded to his reports of Japanese knotweed, and it communicated poorly. Mr X said his home is at risk and he feels ignored. He said it caused unnecessary distress, anxiety and mistrust in the Council. We do not find fault.
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London Borough of Ealing (24 014 140)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We cannot investigate this complaint about parking penalties because Miss Y has already approached the Traffic Enforcement Centre, and the courts are better placed to deal with the complaint.