Decision search
Your search has 53256 results
-
Bournemouth, Christchurch and Poole Council (24 016 292)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2025
Summary: We will not investigate this complaint about ground maintenance because any injustice is not significant enough to warrant investigation.
-
Brighton & Hove City Council (24 017 256)
Statement Upheld School admissions 03-Jun-2025
Summary: The Council was at fault in how it decided to refuse Miss X’s appeal to admit her child, W, to her preferred school. This caused Miss X uncertainty and frustration. To remedy her injustice, the Council will apologise, pay her £100 and hold a new appeal hearing. It should also remind school admission appeal clerks they must keep suitable records of appeal panel’s decision-making.
-
Sheffield City Council (24 017 817)
Statement Upheld Allocations 03-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s decision to reduce her priority band on its housing register. We asked the Council to remedy the distress and uncertainty caused and it agreed to apologise and make a symbolic payment.
-
Kirklees Metropolitan Borough Council (24 019 133)
Statement Closed after initial enquiries Special educational needs 03-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Education, Health and Care Plan process for her daughter. Mrs X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
-
City of Wolverhampton Council (24 020 554)
Statement Closed after initial enquiries Antisocial behaviour 03-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council taking court action against him for anti-social behaviour in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
London Borough of Bromley (24 020 875)
Statement Closed after initial enquiries Planning applications 03-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council made its decision to grant planning permission to a house near his property, its response to out-of-hours noisy construction work, and it not replying to his complaint. There is not enough evidence of fault in the Council’s planning process or response to the noise issue to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
-
Hampshire County Council (24 021 538)
Statement Upheld Charging 03-Jun-2025
Summary: We will not investigate Mr X complaint about the Council’s handling of his late father’s residential care charges. The Council has accepted it was at fault for not completing financial assessments sooner. It has apologised and offered a significant reduction in the outstanding invoice for care charges. Further investigation by us would not lead to a different outcome.
-
Staffordshire County Council (24 021 581)
Statement Closed after initial enquiries Councillor conduct and standards 03-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of the code of conduct complaints the complainant made against two councillors. There is insufficient evidence that fault in the decision-making process has affected the outcome of the two complaints.
-
Blackpool Borough Council (24 021 996)
Statement Closed after initial enquiries Special educational needs 03-Jun-2025
Summary: We will not investigate Mrs X’s complaint about her child, Y’s Education, Health and Care needs assessment process. Mrs X had a right of appeal to a tribunal if she disagreed with the content of the plan, which it was reasonable for her to use. We could not require the Council to conduct a fresh educational psychologist assessment and so cannot achieve what she wants.
-
Royal Borough of Kingston upon Thames (24 022 061)
Statement Closed after initial enquiries Public transport 03-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to position a bus stop outside his property. This is because the decision did not cause Mr X significant enough injustice to warrant investigation.