Decision search
Your search has 51938 results
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London Borough of Lewisham (24 005 577)
Statement Upheld Other 05-Mar-2025
Summary: Miss X complained about the Council’s decision to stop her Housing Benefit and failure to notify her of this. Miss X said this left her with a debt of rent arrears. We find the Council at fault for not properly notifying Miss X of its decision. The Council has agreed to apologise to Miss X and make a payment to recognise the injustice caused.
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Newcastle upon Tyne City Council (24 005 766)
Statement Not upheld Planning applications 05-Mar-2025
Summary: Mr X complained about how the Council decided to approve a planning application for a temporary installation near to his home. Mr X said this has caused increased traffic and illegal parking in the area. We do not find the Council at fault.
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Epping Forest District Council (24 016 395)
Statement Closed after initial enquiries Other 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council creating a safety plan for his ex-partner without any discussion with the county council or other agencies. This is because the fault did not cause any significant personal injustice.
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London Borough of Lambeth (24 011 378)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will use our discretion not to investigate this complaint about the Council’s processing of a dropped kerb application and the price. This is because it is unlikely we could add to the Council’s response and because part of the complaint is late.
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London Borough of Newham (24 013 169)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (24 014 638)
Statement Closed after initial enquiries Homelessness 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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St Helens Metropolitan Borough Council (24 015 087)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.
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Bolton Metropolitan Borough Council (24 015 319)
Statement Closed after initial enquiries Adoption 04-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in the process of seeking the complainant’s daughter’s adoption. The key decisions have been, or will be, considered in court, and our intervention would not lead to a different outcome.
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Charnwood Borough Council (24 015 420)
Statement Closed after initial enquiries Allocations 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in assessing his housing register application because there is insufficient injustice to warrant our involvement.
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Derbyshire County Council (24 015 704)
Statement Upheld Special educational needs 04-Mar-2025
Summary: We have upheld this complaint because the Council delayed considering a request for an Education Health and Care needs assessment for Mrs X’s child. The Council has agreed to resolve the complaint by apologising and offering to make a suitable payment to Mrs X to remedy the injustice this caused.