Decision search
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Kent County Council (25 008 303)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We cannot investigate this complaint about delays with coronial processes. Nor can we investigate Ms Y’s complaint about the conduct of the coroner. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Blaby District Council (25 008 374)
Statement Closed after initial enquiries Council tax 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to apply an empty property council tax exemption from a date Mr X disagrees with. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
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Kent County Council (25 001 760)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to provide care services for her and her child. There is not enough evidence of fault in the Council’s actions.
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Nuneaton & Bedworth Borough Council (25 002 122)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council issuing Ms X a Fixed Penalty Notice for fly tipping. This is because Ms X could have used her right to raise a defence against the issuing of the Notice in court if she believed it had been incorrectly issued.
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London Borough of Southwark (25 002 246)
Statement Closed after initial enquiries Allocations 13-Aug-2025
Summary: We will not investigate Ms X’s complaint as there is insufficient evidence of fault and injustice to justify an investigation.
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London Borough of Camden (24 007 033)
Statement Upheld Private housing 13-Aug-2025
Summary: Miss X complained about the housing support the Council has provided since it discharged its homelessness duty in 2021. We found the delays in accepting a homeless application and a duty to assist Miss X is fault. As were the delays in responding to Miss X’s concerns about sewage and the water supply to her property. These faults caused Miss X an injustice.
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Bristol City Council (24 007 483)
Statement Upheld Planning applications 13-Aug-2025
Summary: Mr B complained about the process followed by the Council when it gave planning permission for a house behind a listed terrace where he lives. We upheld the complaint, finding the Council’s planning committee did not follow its published procedure after it initially refused to support the planning application. We also found the Council at fault for delay in answering Mr B’s complaint. We considered these faults caused injustice, although we could not say the outcome of the planning application would have been different. The Council has accepted these findings and at the end of this statement, we set out the action it has agreed to remedy that injustice and to avoid a repeat.
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London Borough of Hackney (24 015 097)
Statement Upheld Other 12-Aug-2025
Summary: Mr B complained on behalf of his partner, Mr C, that they experienced persistent problems with the Council’s contractor undertaking minor adaptations needed by Mr C. We upheld the complaint, finding poor customer service by the contractor and faults by the Council in its practice. We considered these caused avoidable distress, which was an injustice to both Mr B and Mr C. The Council accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and improve its service.
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London Borough of Lewisham (24 016 246)
Statement Upheld Homelessness 12-Aug-2025
Summary: Miss B complained the Council placed her in unsuitable temporary accommodation and did not consider her request for a suitability review. The Council was at fault for its failure to treat Miss B’s contact as a trigger for a new suitability decision to be made; and for its delay in actioning Miss B’s change of circumstances and new medical information. Because of the fault, Miss B suffered distress and frustration, and she remained living in unsuitable accommodation with her young children for longer than they should have. The Council has agreed to apologise to Miss B, make a symbolic payment, and issue staff briefings.
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Oxfordshire County Council (24 016 509)
Statement Upheld Assessment and care plan 12-Aug-2025
Summary: We have upheld Ms X’s complaint about the Council not completing a Care Act assessment in February 2025 as promised. The Council has agreed to apologise and make a payment to Ms X for this fault, which provides a proportionate remedy for the injustice caused. We will not investigate the other part of Ms X complaint because it is late.