Decision search
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Statement Upheld Other 12-Aug-2025
Summary: Mrs X complained that the Council did not meet statutory timescales or keep her updated when handling her complaint about its children’s social care services. We find the Council at fault for delays and not providing adequate updates which caused distress uncertainty and frustration. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Wirral Metropolitan Borough Council (25 002 827)
Statement Upheld Special educational needs 12-Aug-2025
Summary: the Council has offered an appropriate remedy for the delay issuing an education, health and care (EHC) plan for Ms M’s son, and the distress it caused. We are satisfied with the Council’s offer and will not, therefore, investigate Ms M’s complaint.
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Nottinghamshire County Council (25 003 488)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s involvement as a flood risk consultee on a planning application she made to a different authority. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Wandsworth (25 003 751)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions in issuing him a Fixed Penalty Notice for spitting. This is because Mr X can raise a defence against the matter in court if he considers there is fault in the way it was issued. We cannot investigate Mr X’s complaint that he has been the victim of a crime as crime is a matter for the police to investigate rather than this office.
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Blackburn with Darwen Council (25 004 016)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about the way the Council decided the complainant’s planning application. He appealed to the Planning Inspector against the Council’s refusal. This complaint is therefore outside our jurisdiction.
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Leeds City Council (25 004 230)
Statement Closed after initial enquiries Cemeteries and crematoria 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to repair a wall in a cemetery and the conduct of an employee. We consider an investigation will not lead to a different outcome. Also, the part of the complaint about historical matters is made too late.
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Cheshire East Council (25 004 551)
Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025
Summary: We will not investigate this complaint about highway maintenance because there is insufficient evidence of fault.
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Derbyshire County Council (25 004 597)
Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation.
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Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about the assessment and management of Mr X’s Town Deal grant application. The law does not allow us to investigate the complaint against the Town Deal board. The complaint against the Council is late and there is no good reason to investigate it now.
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East Riding of Yorkshire Council (25 004 777)
Statement Closed after initial enquiries Transport 12-Aug-2025
Summary: We will not investigate this complaint about a blue badge application. This is because there is insufficient evidence of fault by the Council causing injustice.